Summary
Overview
Work History
Skills
Timeline
Generic

Priscilla Valenzuela

Summary

Dynamic professional with a proven track record at R.F. MacDonald Co., excelling in warehouse organization and vendor relations. Achieved significant improvements in inventory management and customer satisfaction through effective problem-solving and collaboration. Skilled in ERP systems, demonstrating strong attention to detail and a commitment to operational excellence.

Experienced with coordinating parts and managing inventory systems. Utilizes organizational skills to maintain accurate records and ensure timely procurement. Track record of effective communication with suppliers and internal teams to support operational efficiency.

Overview

16
16
years of professional experience

Work History

Service Parts Coordinator

R.F. MacDonald Co.
01.2019 - Current
  • Optimized storage solutions within the warehouse space to maximize efficiency and ease of access to commonly needed items.
  • Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
  • Established strong relationships with vendors, resulting in improved communication and faster delivery times.
  • Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
  • Conducted regular inventory audits to maintain appropriate stock levels and prevent shortages.
  • Managed warranty claims efficiently, providing prompt resolution for customers experiencing issues with purchased parts.
  • Participated actively in continuous improvement initiatives leading changes that positively impacted daily operations and team performance.
  • Evaluated current processes regularly identifying opportunities to streamline operations boosting overall efficiency.
  • Resolved any discrepancies between purchase orders and received shipments promptly, improving supplier relations.
  • Negotiated favorable pricing agreements with suppliers, reducing overall costs for the organization.
  • Reduced order processing time through streamlining the parts ordering process.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Provided timely, insightful and accurate reports to upper management.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Ordered parts for customers, repair shops, and service departments for use in boiler and pump equipment.

RMA Specialist

Classic Home Furniture
02.2015 - 12.2018
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Led quality assurance efforts, maintaining high standards for all products and services.
  • Negotiated with suppliers to reduce material costs, improving profit margins.
  • Optimized inventory management, minimizing waste and reducing costs.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Streamlined project delivery processes, reducing completion times significantly.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.

Account Manager

Ocean Direct
04.2009 - 03.2014
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Skills

  • Warehouse organization
  • Purchasing strategies
  • ERP systems
  • Shipping procedures
  • Logistics planning
  • Supply chain coordination
  • Forecasting
  • Stock control
  • Returns management
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Warehouse operations
  • Customer relations
  • POS systems operations
  • Goal setting
  • Inventory management
  • Stock management
  • Vendor relations
  • Coordinating paperwork
  • Purchasing oversight
  • Returns processing
  • SAP
  • Parts documentation
  • Reviewing deliveries
  • Profit and loss tracking
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Workplace safety
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Clear communication
  • Shipping and receiving
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Problem resolution
  • Order picking and processing
  • Analytical thinking
  • Warehouse management
  • Interpersonal skills
  • Supply inventory
  • Professionalism
  • Warehouse logistics

Timeline

Service Parts Coordinator

R.F. MacDonald Co.
01.2019 - Current

RMA Specialist

Classic Home Furniture
02.2015 - 12.2018

Account Manager

Ocean Direct
04.2009 - 03.2014

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Priscilla Valenzuela