PRISCILLA VASQUEZ
Westminster,CA
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Polite and positive front desk manager with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.
Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
16
16
years of professional experience
Work History
Pet Care Specialist
Rover Dog Services
12.2020 - Current
- Provided in-home daytime, evening and overnight pet including dog walks; fed meals; gave treats; refilled water bowls; cleaned litter boxes and other messes; play and cuddle time; recorded date, time and description of services provided after each visit
- Administered oral and topical medications
- Provided house sitting duties which included: collected mail, newspaper, and packages; watered plants; put garbage/recycling bins out on designated days
- Conducted new client meetings which consisted of meeting clients and pets; gathering pet information; answering questions and offering advice; picking up keys
- Recorded and report any changes in dog behavior as well as any physical problems with the dog to supervisor and/or owner
- Maintained a daily log of time spent with each dog
- Communicated with clients about schedules, requirements and animal personalities.
- Administered regular and special medications for pets.
- Cared for gerbils, guinea pigs and hamsters.
- Maintained relationships with local veterinarians in case of emergencies.
- Exercised dogs on leads and at dog parks.
- Kept cages, kennels, play yards and grooming areas neat and clean..
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Senior Sales Associate
AutoZone
12.2021 - 04.2022
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Generated sales leads and cold called potential customers.
- Maintained comprehensive knowledge of industry-related goods and services
- Trained, coached and mentored new sales associates for maximum performance.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Kept detailed track of sales and customer information in company system.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Streamlined team sales processes increase productivity and decrease closing time.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Senior Account Manager
Appsolutely Media LLC
01.2021 - 09.2021
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Provided extensive support in sales, technical and business areas to key accounts.
- Motivated team members to meet and exceed sales targets.
- Worked with customers to develop strategic business and account plans.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Handled high-profile accounts while overseeing team of employees.
- Collaborated with CFO to determine company goals and translate goals to individual clients needs.
- Prepared client budgets by reviewing client billing and managing monthly invoices.
- At times was a presentation specialist, website designer, and graphic designer for business logos as needed.
Server
Fantastic Cafe
11.2020 - 02.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Front Desk Manager
Bounce U
06.2020 - 08.2020
- Opening and closing of business
- Answer phone inquires, direct calls, and provide information about events and open bounces
- Act as liaison between the general manager and party pros or other staff
- Supervise workload during shifts
- Assists in monitoring budget to ensure quality customer service
- Handle any guest requests and satisfy their needs
- Checks cashiers in and out and verifies banks and deposits at the end of each shift
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and lab data.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Resolved guest complaints by addressing issues with rooms promptly.
- Created lasting relationships with guests that built loyalty and drove business revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran reports detailing daily guest numbers, accounting expenses and income and party room service usage.
Lifeguard
Waterworks Aquatics
10.2019 - 03.2020
- CPR/AED Adult and Pediatric Certified
- Paperwork Management
- Performed rescues in the event of drowning or swimming accidents
- Administered first aid and CPR in response to life-threatening situations
- Provided swimming and safety instruction to varying class sizes
- Enforced guests' adherence to pool guidelines and rules in a professional manner
- Supported facility management including indoor/outdoor pools, platforms, and slides
- Maintained pump room and pool chemicals according to state rules and regulations
- Provided information, assistance, and customer service to members regarding safety, issue/resolution
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
Social Work Volunteer
Kiwanis
01.2009 - 01.2020
- Holiday Events such as :
- 4th of July Pancake Breakfast
- Handle of money
- Set-up/Teardown
- Clothe the Children Event
- Assisted underprivileged children with picking out necessities and toys for Christmas
- Easter Carnival Event
- Booth management
- Gained knowledge and experience working with children in educational setting.
- Maintained clean, neat and operational facilities to serve program needs.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Exhibited excellent communications and customer service relations skills.
Cashier
Rubio’s Coastal Grill
03.2019 - 10.2019
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Meet and greeted with a smile
- Money management
- Deliver friendly and efficient service to ensure a pleasant dining experience for all guests
- Trained new servers on menu knowledge and how to provide quality service
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
Warehouse Employee
Teachers Created Resources
06.2018 - 08.2018
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Performed inventory control, such as counting and stocking merchandise.
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Family Nanny
Private Client
01.2018 - 03.2018
- Built positive and nurturing environments to support child social and emotional growth.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Played games, worked on puzzles and read books to young children.
- Organized different types of activities to enhance physical and intellectual development.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Education
Associate of Arts - Psychology
Golden West College
Huntington Beach, CA06.2022
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Marina High School
2019
Skills
- Critical Thinking
- Time Management
- Brand Visibility
- Security Solutions
- Revenue Growth
- Business Strategies
- Goals and Performance
- Customer Satisfaction
- Complex Problem-Solving
- Delegating Work Assignments
- Process Improvement
- Team Management
- Office Management
- Report Preparation and Analysis
- Information Confidentiality
- Computer Reservations Systems
- Complaint Resolution
- Safety and Security Procedures
- Lead Generation
- Territory Expansion
- Business Development
- Excellent Negotiation Skills
- Teamwork and Collaboration
- Qualifying Leads
- Performance Evaluations
- Acquisition and Retention Strategies
Timeline
Senior Sales Associate
AutoZone
12.2021 - 04.2022
Senior Account Manager
Appsolutely Media LLC
01.2021 - 09.2021
Pet Care Specialist
Rover Dog Services
12.2020 - Current
Server
Fantastic Cafe
11.2020 - 02.2021
Front Desk Manager
Bounce U
06.2020 - 08.2020
Lifeguard
Waterworks Aquatics
10.2019 - 03.2020
Cashier
Rubio’s Coastal Grill
03.2019 - 10.2019
Warehouse Employee
Teachers Created Resources
06.2018 - 08.2018
Family Nanny
Private Client
01.2018 - 03.2018
Social Work Volunteer
Kiwanis
01.2009 - 01.2020
Associate of Arts - Psychology
Golden West College
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Marina High School
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