PRISCILLA VILLANUEVA
Anaheim,CA
Summary
Highly organized and detail-oriented professional with experience with managing time sensitive transactions, coordinating multiple priorities, maintain accurate documentation, communicating with clients, and proactively following up to ensure tasks are completed. Recognized for being dependable, resourceful, fast-paced, and highly attentive to detail.
Overview
9
9
years of professional experience
Work History
Leasing Experience Specialist
Invitation Homes
Glendale, CA
12.2021 - 06.2026
- Supported lease renewals, helping achieve over 74% renewal rate through strong resident service and timely client follow-up.
- Handled new lease and renewal processing, improving leasing choices and resident satisfaction.
- Simplified lease steps by identifying resident needs and negotiating competitive rates to improve retention.
- Led property showings, increasing occupancy and presenting property value to prospective tenants.
- Reviewed market trends and inventory to guide leasing decisions.
Realtor
Keller Williams
La Mirada, CA
03.2021 - 10.2021
- Generated leads through Keller Williams referral networks and community outreach.
- Conducted property showings and open houses for prospective buyers.
- Negotiated offers and contract terms with buyers and sellers.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
Client Service Representative
Bank of America
Lynwood, CA
01.2019 - 03.2021
- Provided exceptional customer service, assisting clients with account inquiries, balance checks, and fraud prevention measures.
- Processed high-volume cash transactions, deposits, withdrawals, and payments, ensuring accuracy and compliance with banking regulations to enhance customer trust.
- Maintained strict security protocols while managing sensitive customer information and cash, safeguarding assets and ensuring customer confidentiality.
Assistant Manager
Sprint by iMobile
Maywood, CA
08.2018 - 12.2019
- Supervised and supported a team of sales associates, delegating daily responsibilities and ensuring performance and customer service goals were met.
- Increased monthly sales revenue by 15% through strategic upselling of mobile plans and accessories.
- Delivered customer service by assisting with device troubleshooting, account management, and plan selections, enhancing overall customer experience.
- Resolved billing inquiries and contract renewals, addressing customer concerns to improve satisfaction and retention.
Retail Sales Consultant
Sunglass Hut
Northridge, CA
11.2017 - 06.2018
- Consistently achieved and exceeded daily and weekly sales goals through strong product knowledge and consultative selling.
- Provided personalized styling and product recommendations for luxury eyewear brands, enhancing customer satisfaction and loyalty.
- Informed customers about lens options, warranties, and product features, enabling educated purchasing decisions and improving overall customer experience.
Education
Bachelor of Arts - Criminal Justice
California State University, Northridge
Northridge06-2019
Skills
- Detail Oriented
- Sales Negotiation
- Market research
- Contract review
- Property Management
- Client Relations
- Exceptional Organization
- Conflict resolution
- Time Management
- Clear Written & Verbal Communication
Languages
- English - Native
- Spanish - Fluent
Timeline
Leasing Experience Specialist
Invitation Homes
12.2021 - 06.2026
Realtor
Keller Williams
03.2021 - 10.2021
Client Service Representative
Bank of America
01.2019 - 03.2021
Assistant Manager
Sprint by iMobile
08.2018 - 12.2019
Retail Sales Consultant
Sunglass Hut
11.2017 - 06.2018
Bachelor of Arts - Criminal Justice
California State University, Northridge