Priscilla Villegas
West Covina,CA
Summary
Proactive Automotive Service Technician with proven ability to collaborate with other staff members to ensure customer satisfaction. Strong problem-solving skills and ability to adapt to everchanging circumstances.
Overview
8
8
years of professional experience
Work History
Automotive Service Technician
Tesla
06.2023 - 07.2024
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using Tesla diagnostic software and vehicle data.
- Collaborated with service advisors to provide accurate repair estimates and ensure clear communication with customer.
- Maintained efficient time management with deadlines, including 1 hour- fast lane repairs.
- Attended Tesla Service training classes
Senior Office Assistant
Rowland Unified School District
02.2021 - 06.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed sensitive information with discretion while following strict confidentiality protocols as required within the company''s guidelines.
- Collaborated with cross-functional teams to streamline workflow processes, resulting in increased efficiency across departments.
- Answered and managed incoming and outgoing calls while recording messages.
Customer Service Advisor
Sears Auto Center
06.2016 - 10.2018
- Assisted large volume of customers every day with a positive attitude and prompt problem-solving, leading to an increasing customer satisfaction.
- Clear communication with service technicians regarding customer expectations and vehicle needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
Education
Tesla Service Training & Auto EV Courses
Rio Hondo
3600 Workman Mill Rd, Whittier, CA 90601Associate of Science - Business Administration
Citrus College
1000 W Foothill Blvd, Glendora, CA 91741Skills
- High Voltage Bus II Certification (Tesla)
- Infotainment II Certification (Tesla)
- Ancillary Bay II Certification (Tesla)
- Communication Skills
- Active Listening
- Computer Skills
- Problem-solving abilities
- Critical Thinking
Timeline
Automotive Service Technician
Tesla
06.2023 - 07.2024
Senior Office Assistant
Rowland Unified School District
02.2021 - 06.2023
Customer Service Advisor
Sears Auto Center
06.2016 - 10.2018
Tesla Service Training & Auto EV Courses
Rio Hondo
Associate of Science - Business Administration
Citrus College
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