Priscilla Watson
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Data Quality Control Analyst
Norfolk Community Services Board
7447 Central Business Park
01.2019 - Current
- Creates and maintained several databases to track statistical data.
- Collaborates with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Analyzes quality and performance data to support operational decision-making.
- Provides regular updates to team leadership on quality metrics by communicating consistency problems or productivity deficiencies.
- Compiles and distributes weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Monitors KPIs to proactively address bottlenecks and quality issues.
- Leads process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Plans and implements performance improvement and quality assurance programs.
- Trains and coaches existing and new supervisors on use of powerBI dashboards to monitor Key metrics.
- Uses PowerBI software to create presentations, flowcharts and graphs detailing data analysis results.
Medical Scribe
Mmodal Global Services
Franklin, TN
06.2018 - 01.2019
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Used EPIC software to input information into computerized patient record system.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Responded to patient inquiries to provide information and resolve issues and concerns.
- Collected required documents to prepare discharge and release summaries of patients.
- Communicated with healthcare providers to clarify information and resolve issues.
Customer Service Associate
Navy Exchange
Virginia Beach, VA
01.2014 - 08.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Solved problems with products and services by providing customers with technical support.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Healthcare Administration
University of Virginia
Charlottesville, VA05.2023
Associate of Science - Health Information Management
Tidewater Community College
Norfolk, VA05.2018
Associate of Arts - English Language And Literature
Sam Sharpe Teacher's College
Montego Bay, Jamaica12.2009
Skills
- Database Support
- Database Modeling
- Data Security
- Business Operations
- Operational Planning
- Customer Satisfaction
- Special Projects
- Standard Operating Procedures Understanding
- Detailed Analysis
- Customer Service
- Quality Assurance
- Verbal Communication
Timeline
Data Quality Control Analyst
Norfolk Community Services Board
01.2019 - Current
Medical Scribe
Mmodal Global Services
06.2018 - 01.2019
Customer Service Associate
Navy Exchange
01.2014 - 08.2016
Bachelor of Science - Healthcare Administration
University of Virginia
Associate of Science - Health Information Management
Tidewater Community College
Associate of Arts - English Language And Literature
Sam Sharpe Teacher's College