Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Priscilla Wilkins

Trinity,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Mac Pizza Management
01.2018 - Current
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Third Key Holder

Goodwill Industries
01.2016 - 11.2017
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High school diploma -

Skills

  • Money Handling
  • Customer Relations
  • Staff Training and Development
  • Staff Supervision
  • Retail Operations
  • Employee Scheduling
  • Operations Management
  • Recruiting and interviewing
  • Cost Reduction
  • Problem-Solving
  • Multitasking and Organization
  • Store Opening and Closing
  • Team Leadership
  • Retail Inventory Management
  • Goals and performance
  • POS Systems
  • Supply Ordering
  • Policies and Procedures
  • Store displays
  • Work Planning and Prioritization

Certification

  • ServSafe
  • Driver's License
  • Food Handler Certification

Personal Information

Willing To Relocate: Anywhere

Timeline

Assistant Manager

Mac Pizza Management
01.2018 - Current

Third Key Holder

Goodwill Industries
01.2016 - 11.2017

High school diploma -

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Priscilla Wilkins