Priscilla Zuniga
Hayward,CA
Summary
Dedicated Administrative Assistant with excellent experience in a variety of industries. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Emily Chapman State Farm
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Rental Coordinator
Eviction Defense Collaborativeo
02.2023 - 07.2024
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Completed detailed assessments, effectively implementing comprehensive rental assistance consultation process.
- Entered data, generated reports and produced tracking documents.
- Communicated effectively with owners, residents and on-site associates.
- Scheduled office meetings and client appointments for staff teams.
- Performed research to collect and record industry data.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Administrative Assistant
BDO
08.2022 - 01.2023
- Processed wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns.
- Executed record filing system to improve document organization and management.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created expense reports, budgets and filing systems for management team.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Filed paperwork and organized computer-based information.
- Coordinated events and arranged food delivery services for meetings and clients.
Administrative Assistant
Dublin Endodontics
06.2021 - 08.2022
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Prepared and maintained accurate digital health records for patients.
- Organized patient files and streamlined operations to improve efficiency.
- Communicated with patients regarding payments on outstanding accounts.
- Supported office staff and operational requirements with administrative tasks.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed and filed financial documentation for accounting purposes.
Executive Personal Assistant
Bluecon
08.2020 - 01.2021
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Answered high volume of phone calls and email inquiries.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- Filed paperwork and organized computer-based information.
- Executed basic banking and bookkeeping tasks.
- Worked with clients to effectively plan and coordinate logistics for special projects and events.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
- Displayed absolute discretion at handling confidential information.
- Organized and attended meetings, including compiling all related documents and reports.
- Took notes and dictation at meetings.
Administrative Assistant/Insurance Coordinator
Highland Dental Of Hayward
07.2017 - 07.2020
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Developed and updated spreadsheets and databases to track, analyze and report on insurance and coverage benefits for patients.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Handled client correspondence and tracked records to foster office efficiency.
Front Desk Receptionist
Bright Smiles Dental
03.2017 - 07.2017
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Receptionist
Fremont Toyota
11.2016 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Sales Associate
Autozone
12.2014 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive continuous sales.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Educated customers on promotions to enhance sales.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Warehouse Associate
Amazon
11.2014 - 11.2016
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 40 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
- Kept warehouse clean and organized to maximize team efficiency and productivity.
- Worked safely around moving machinery.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Education
High School Diploma - High School
Newark Memorial High School
Newark, CA09.2012
Skills
- Bilingual (Spanish)
- Property & Casualty licensed
- Office administration
- Customer and client relations
- Data entry
- Analytical and Critical Thinking
- Microsoft Word expertise
- Attention to Detail
- Memorization and recall
- Database administration
- Decision-Making
- Flexible and Adaptable
Timeline
Customer Service Representative
Emily Chapman State Farm
08.2024 - Current
Rental Coordinator
Eviction Defense Collaborativeo
02.2023 - 07.2024
Administrative Assistant
BDO
08.2022 - 01.2023
Administrative Assistant
Dublin Endodontics
06.2021 - 08.2022
Executive Personal Assistant
Bluecon
08.2020 - 01.2021
Administrative Assistant/Insurance Coordinator
Highland Dental Of Hayward
07.2017 - 07.2020
Front Desk Receptionist
Bright Smiles Dental
03.2017 - 07.2017
Receptionist
Fremont Toyota
11.2016 - 03.2017
Sales Associate
Autozone
12.2014 - 12.2016
Warehouse Associate
Amazon
11.2014 - 11.2016
High School Diploma - High School
Newark Memorial High School
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