Priscilla A. Paul

Most recent:

• Background check and drug screen processes including phone calls with employees and clinics.
• Fielded employee inquiries related to insurance, vacation, sick leave, and employee assistance.
• Ensures Pre-Adverse, Adverse, and other legally required communications are sent to applicants as required.
• Assist candidates in ensuring their Fair Credit Reporting Act rights are adhered to and confidentiality is maintained
• Initiated white glove background checks and drug screen profiles involving Executive/VP level candidates and above, guiding them through the pre-hire process
• Generated all offer letters to Corporate and Field management
• Initiated pre-employment testing for background checks and drug screen profiles involving many acquisitions
• Assured completion of all required HR documents for onboarding acquisitioned employees.
• Resolved escalated Zendesk tickets regarding screening status, requirements, processes and policies, with vendors and job applicants as well as managers and recruiters; investigated and gathered additional information as necessary
• Supported Talent Acquisition - created and managed all offer letters.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.

• I supervised three teams concurrently (A total of11 employees)
• I worked under the direction of the ServiceMaster Payroll Manager, demonstrating leadership of assigned teams, through the administration of Payroll strategy and initiatives that support overall business objectives
• I also assisted in the coordination of acquisitions to ensure new associates are in our payroll system accurately and timely
• Experience
• Supervised Career Profile Website and Ticket System Team - Resolved HR / Payroll issues from all over the country and at corporate via electronic systems
• Ensured all pre-hire testing passed before hire
• Concurrently Supervised Garnishment Team - All related functions including Garnishment law and General ledger
• Assisted accounting in bringing garnishment accounts balanced going back 2 years
• Concurrently Supervised TruGreen Landcare HR/PR Team before thebrand was sold July 2012
• Payroll & HR compliance – various aspects of employment, garnishment, wage & hour and worker’s comp laws
• Maintaining confidentiality of employee information
• SuccessFactors Performance Management (HR Merit system) assistance to the field and corporate
• Proactively managed legal risk; ensured compliance with PR/HR policies and governmental regulations as well as internal security issues
• Leveraging SVM resources, knowledge, support outside the department
• Providing metric analysis to management.
• Coordinate acquisition entry into the payroll systems
• Systems/Applications