Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Priscilla C Munoz

Tamarac,FL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Responsible,punctual and productive professional when working with little to no supervision.

Overview

27
27
years of professional experience

Work History

Office Manager/Administrative Assistant

Hillman Engineering, Inc
Fort Lauderdale, Florida
11.2013 - Current
  • Answering Phone Calls for New Leads
  • HR Duties/ Time Clocks, Approvals of PTO.
  • Assisting with Legal Documents.
  • Coordinating company events/Lunch & Learns.
  • Assist company Principal with bi-weekly payroll.
  • Collections of outstanding Receivables.
  • Responsible for some IT duties such as updates to Apps for inspectors IPADS.
  • Workers Compensation Audits.
  • Research.
  • Responsible for all Engineering insurance policies for the firm.
  • Implementation of PPE kits for COVID-19.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Scheduled office meetings and client appointments for staff teams.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers and attorneys
  • Monitored CEO's work calendar and scheduled appointments, meetings and travel.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
  • Answered phones routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Monitored premises and screened visitors and new hires

Financial Assistant

Newton County Library System
Covington, GA
11.2010 - 01.2013
  • Reconcile cash receipts and post in ledger daily.
  • Code G/L account distributions.
  • Enter purchase orders into A/P.
  • Obtain vendor information.
  • Worked close at hand with the receiving department on returns and damages.
  • Prepared bank deposits and deposited money.
  • Maintain records of all cash donations.
  • Maintain vendor files.
  • Request tax ID information from vendors.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies.
  • Provided exceptional service to customers requiring assistance such as account questions.
  • Managed office inventory and ordered new supplies when items were running low.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Supported executives by conducting research, reporting and documentation.
  • Reconciled statements and accounts and resolved variances.

Administrative Assistant/Receptionist/Front Office Supervisor

National Marine Suppliers
Fort Lauderdale, FL
01.1998 - 06.2010
  • Handled multiple lines of incoming calls.
  • Proofread Purchase Orders/Sales Orders.
  • Researched products for Sales Department.
  • Batching/Posting/Filing/Distribution of mail.
  • Customer relations.
  • Handled and balanced petty cash
  • Reconciled travel expense reports.
  • Data entry.
  • Visitor reception and routing.
  • Reconciled payables statements.
  • Coded sales orders.
  • Screened potential hires
  • Handled tax certificates for deliveries and purchases.
  • Sales department support.
  • Coding of merchandise.
  • Cash Sales/Credit Card Sales.
  • Assisted in special events.
  • Made recommendations to solve challenges and developed strategy for change.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Anticipated staffing needs by analyzing workflow and strengths of employees.
  • Trained and evaluated staff, taking corrective action for disciplinary issues.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Supervised and guided new employees on answering phones and responded quickly to questions, which improved understanding of job responsibilities.
  • Arranged corporate and office conferences for company employees and guests.
  • Interceded between Office Manager & Employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interpreted management directives to define and document administrative staff processes.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Oversaw office inventory activities, including ordering and requisitions and stocking inventory.
  • Performed billing, collection and reporting functions for office

Education

Certificate: Wedding Planner Trendimi International Council for Online Educational Standards – Event Design & Styling -

Penn Foster Career School
Scranton, PA

Associate of Arts - Liberal Arts

Broward Community College
Davie, FL
1998

Skills

  • Office administration
  • Routing Mail
  • Program Files Maintenance
  • Organizing Mail
  • Correspondence Handling
  • AR/AP
  • Workers' compensation
  • Invoice Processing
  • Multi-line Telephone Systems
  • Attendance record management
  • Time management
  • Travel planning
  • Project Management
  • Human resource laws
  • Contract agreement preparation
  • Conference planning
  • Policy and procedure modification
  • Technical Support
  • Employee training and development
  • Meeting arrangements
  • Mail handling
  • Legal administrative support
  • Staff Management
  • Scheduling
  • Credit and collections
  • Customer and client relations
  • Records management
  • Administrative support
  • Project planning
  • Recordkeeping
  • Office management
  • Supervising staff
  • Expense reporting
  • Employee timesheet processing

Languages

Spanish

Timeline

Office Manager/Administrative Assistant

Hillman Engineering, Inc
11.2013 - Current

Financial Assistant

Newton County Library System
11.2010 - 01.2013

Administrative Assistant/Receptionist/Front Office Supervisor

National Marine Suppliers
01.1998 - 06.2010

Certificate: Wedding Planner Trendimi International Council for Online Educational Standards – Event Design & Styling -

Penn Foster Career School

Associate of Arts - Liberal Arts

Broward Community College

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Priscilla C Munoz