Summary
Overview
Work History
Education
Skills
Timeline
Generic

Priscilla Davila

San Antonio,TX

Summary

Caring Care Advocate with successful background working as positive intermediary between clinic and patients undergoing treatment. Excellent communication and problem-solving abilities. Bringing 17 years of experience in field.

Overview

17
17
years of professional experience

Work History

Care Advocate II

Boulder Care
09.2022 - Current
  • Conducted new patient intakes and oral fluid test visits to assess patient needs and treatment progress.
  • Managed administrative functions, including monitoring message baskets, scheduling Medication Adherence Monitoring (MAM) visits, and completing tasks within the Task Manager.
  • Effectively communicated with pharmacies for refills and authorizations to ensure seamless patient care.
  • Maintained patient panels and supported clinicians with referrals, record-keeping, and transition of care.
  • Utilized technology tools like G-Suite, video meetings, and spreadsheets to enhance patient care and team collaboration in a fast-paced remote environment.
  • Demonstrated expertise in scheduling and managing multiple schedules to optimize patient care.
  • Advocated tirelessly for patients and care team members, using non-stigmatizing, person-first language.
  • Applied knowledge of healthcare terminology, especially in addiction medicine, to enhance patient care.
  • Facilitated the onboarding and training of new Prior Authorization Specialists, providing essential tools such as PDMP, Insurance Portals, and other resources to ensure effective workflow and patient support.
  • Contributed to the ongoing evaluation and refinement of the care model to align with company growth and changing patient needs.
  • Sat in on panel interviews with potential Care Advocates and PA Specialist, providing input and insights to help in the selection of qualified candidates who share the company's mission and values.

Medical Assistant II

CentroMed
04.2018 - 09.2022
  • Collaborate with both pediatric and adult psychiatrists to triage new and existing patients, ensuring efficient and comprehensive care for a diverse patient population, the majority of whom are bilingual.
  • Perform front office duties with a focus on providing exceptional patient service, including scheduling new patient appointments and addressing inquiries with professionalism and empathy.
  • Facilitate internal behavioral health referrals in a timely manner, streamlining the patient intake process and optimizing the patient experience.
  • Manage the processing of Prior Authorization requests, demonstrating a strong commitment to reducing administrative hurdles and ensuring timely access to essential mental health services.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Documented vital signs and health history for patients in clinic environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Played a key role in training and mentoring new hires, ensuring they were well-equipped to perform their roles effectively and contribute to a positive patient experience.

Medical Assistant

Gonzaba Medical
08.2015 - 01.2018
  • Conducted patient teaching sessions on diabetes management, hypertension, cholesterol control, weight loss, insulin injections, and glucometer usage.
  • Provided clear and concise instructions to patients, ensuring their understanding and self-efficacy in managing their health conditions.
  • Administered medications and immunizations per physician's orders, following established protocols.
  • Maintained accurate records of administered medications and immunizations for patient tracking.
  • Efficiently triaged and assessed walk-in patients, addressing their immediate needs and prioritizing care.
  • Discharged patients, ensuring they understood their aftercare instructions and follow-up appointments.
  • Proficiently performed injections, dressing changes, wound care, blood sugar checks, phlebotomy, EKGs, urinalysis, and ISTAT testing.
  • Ensured sterile techniques and adherence to safety guidelines during clinical procedures.

MA II/ECG Tech

Christus Health
10.2006 - 06.2015


  • Worked closely with children in pediatric specialty clinics, scheduled appointments, filed paperwork/charts, patient registration and insurance verification.
  • Take vitals such as check blood pressure, allergies, height, weight, temperature, heart rate, respiration rate.
  • Perform photo documentation, urinalysis by dipstick, pregnancy testing, prepare patient for examination and treatment, EKG's, holter monitor placement and assist in Stress Testing
  • Assist providers in extensive examination of patient to include photographs of patients, photo documentation, scheduling of testing, treatments and referrals.
  • Maintained inventory for clinical and office supplies, to include equipment for treatment, involving sterilization.
  • Screen telephone calls, maintain patient records and other information in a professional manner following policies and procedures.

Education

Nationally Registered Medical Assistant - Medical Assisting

Kaplan College
San Antonio
08.2006

Skills

  • Quality Assurance
  • Proactive Problem Solving
  • Caseload Management
  • Organized Nature
  • Trend Tracking
  • Verbal and Written Communication
  • Patient-Focused Care
  • Reliable Team Player
  • Data Analysis
  • Work Ethic

Timeline

Care Advocate II

Boulder Care
09.2022 - Current

Medical Assistant II

CentroMed
04.2018 - 09.2022

Medical Assistant

Gonzaba Medical
08.2015 - 01.2018

MA II/ECG Tech

Christus Health
10.2006 - 06.2015

Nationally Registered Medical Assistant - Medical Assisting

Kaplan College

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Priscilla Davila