PRISCILLA R. REYNOLDS

• AA for the division of Pediatric Gastroenterology, Hepatology and Nutrition
• Ensured accurate record-keeping with diligent data entry and database management for distribution of vital division information.
• Promoted a positive and collaborative work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported division providers and leadership through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Organized team events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Followed proper invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for division providers and leadership to ensuring accurate documentation of spending for budgeting purposes and reimbursement.
• Managed office supplies inventory and followed through with procurement processes for proper stocking.

• Reviewed incoming records for patient identifiers for HIPAA compliance and verify receipt of requested records
• Contacted facilities for missing patient records requested by customer
• Documented all communication with facilities in SalesForce to keep record of progress on a request.
• Retained all responsibilities of Indexing Support Specialist

• Reviewed medical records for sorting into categories and specialties unique to each institution by using knowledge of medical terminology
• Distinguish between the requested patient records and non-requested records for the creation of two separate file for delivery to customer.
• Responsible for accurate entry in Salesforce of patient record page counts for proper billing

Key Accomplishment:

• Promoted from Indexing Support Specialist I to Indexing Support Specialist II

• High volume processing of purchase order request (POR) in PeopleSoft.
• Requested funding for PORs in NCMS.
• Ensured data integrity prior to processing of PORs and researching items as needed.
• Ran reports in PeopleSoft and assist in processing of payables.
• Initiated new project request for buyers in NCMS.
• Created trouble tickets for system errors in PeopleSoft.
• Assisted buyers in processing of new item request.
• Processing of RMAs with vendors / manufacturers.

• Provided direct administrative support to VP of Sales.
• Provided administrative support to the sales team including preparation for client meetings, assist in preparation of technological strategic plans and manage travel arrangements.
• Produced monthly sales productivity reports for presentation to the executive team.
• Acted as a liaison between delivery teams and CEO by providing weekly project status updates and coordinate meetings when necessary.
• Retained all Marketing Support Specialist responsibilities.

• Performed comprehensive process adherence review (step one of a three-step quality management process) on all proposals/contracts prior to presentation to external audience.
• Accurately processed all contracts delivered by the sales team based on established contract processing procedures and response time requirements.
• Built and maintained detailed sales reports for semi-weekly distribution to senior management and executive leadership teams.
• Coordinated with cross-functional teams for operational support activities and serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational issues.
• Clearly and regularly communicated status of internal projects to management, all project stakeholders and team members to ensure that there is no need any of the aforementioned to seek out status.
• Managed end-to-end new hire onboarding and employee departure processes.
• Assisted billing department with invoice generation and thorough review of invoice items against OSS systems

Key Accomplishments:

• Promoted from Administrative Assistant in March 2011.
• Designed, documented, and implemented current contract processing procedures.
• Recognized for outstanding quality of work with numerous personal commendations.

• Conducted thorough market research to identify and analyze new market trends.
• Efficiently prioritize, track, and execute a high volume of action items and tasks across multiple projects without losing sight of individual client goals and strategies.