Priscillas Sutphin
Randleman,NC
Summary
Diligent problem-solver with resourceful approach to challenges and organized style. Leverages expertise to manage job functions. Excellent communicator with focus on results. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Machine Operator Specialist
Dart Container
Randleman, NC
12.2020 - 07.2022
- Inspected machine parts with measuring tools.
- Efficiently read and interpreted blueprints.
- Kept accurate records of defective units or products.
- Fed raw materials into machines.
- Started processes from extrusion to thermoforming to produce product that was exceptional
- Set up machines to start production cycles and controlled machine settings.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Worked weekends and long hours in deployed locations to complete operator taskings.
- Assigned lower-level custody staff to best suited posts.
- Attended required training sessions and seminars.
- Responded to and assisted in medical emergencies.
Bartender/Bar Shift Leader
Chili's Bar And Grill
Greensboro, NC
02.2017 - 12.2020
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Checked ID cards and verified bar guests were of legal age.
- Improved customer service rankings by resolving issues quickly and accurately.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Poured and prepared mixed drinks for over 100 customers daily.
- Consulted with managers to organize special events and promotions.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Decreased waste, following strict recipes and drink measurement protocol.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Crew Member
Biscuitville
Asheboro, NC
01.2014 - 05.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Supported great dining and meal experiences for guests.
- Adhered to company safety standards.
Waitress
Rockola Cafe
Asheboro, NC
04.2011 - 08.2013
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
GED -
Randolph Community College
Asheboro, NC08.2011
Skills
- Customer Service
- Effective Communication
- Attention to Detail
- Knowledge of Production Processes
- Safety Standards Compliance
- Handheld Scanners
- Emergency Readiness and Response
- Materials Assembly
- Age Verification
- PPE Guideline Compliance
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Transactions and Cash Handling
- Warm and Friendly
- Customer Service and Rapport
- Able to Lift 30 Pounds
- Team Player
- Dining Room Cleaning and Upkeep
- Greeting and Seating Guests
- Sales Reporting
- Shift Paperwork Completion
- Policy and Procedure Enforcement
- Customer Service Management
- Scheduling and Coordinating
- Conflict Resolution
- Employee Attendance Monitoring
- Employee Coaching and Motivation
- Shift Scheduling
- Role Modeling
- Verbal and Written Communication
Certification
- First Aid/CPR Certified
Timeline
Machine Operator Specialist
Dart Container
12.2020 - 07.2022
Bartender/Bar Shift Leader
Chili's Bar And Grill
02.2017 - 12.2020
Crew Member
Biscuitville
01.2014 - 05.2016
Waitress
Rockola Cafe
04.2011 - 08.2013
GED -
Randolph Community College
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