PRISCYLA TEMBLADOR

Advanced to senior leadership positions, overseeing eCommerce operations catering to a diverse global customer base. Led cross-functional teams of 40+ managers and hundreds of individual contributors to deliver high-quality results. Effectively managed comprehensive long-term planning, budgeting, staffing, scheduling, and process improvement initiatives.

CUSTOMER SERVICE & DISTRIBUTION OPERATIONS

• Oversaw national customer support operations, demonstrating excellence in managing customer relationships by reducing back-ordered work by 15% and driving annual sales growth.
• Analyzed customer needs for material traceability, improving sourcing processes, and reducing customer follow-up requests by 10%.
• Managed a large-scale project to implement a new order delivery program, allowing 22% more customers to receive their order by early morning next day.
• Reduced shipping team staffing by 11% through process improvements and automation.
• Conducted analysis of price-matching practices for international customers, leading to a new branch strategy and annual savings of $100K for the company.

CORPORATE PEOPLE STRATEGY

• Directed a national recruiting team, consistently meeting 90-100% of hiring targets for management, skilled, and individual contributor roles.
• Improved recruitment processes through forming dozens of new partnerships and initiating new recruiting strategies, resulting in a 20% increase in hire quality outcome scores.
• Led the design, development, and delivery of training and coaching programs covering various subjects, catering to audiences ranging from high-ranking executives to hourly employees.
• Designed a comprehensive company onboarding program including strategy, curriculum, and instructional material to efficiently integrate thousands of new hires, employing principles of adult learning.
• Established the company's inaugural virtual internship program, subsequently transitioned on-site, targeting students from underrepresented groups and resulting in a 20% increase in new hire engagement scores.
• Spearheaded an initiative to identify reporting and auditing needs across the employee life cycle, influencing the selection of the company HRIS system in FY17, and enhancing company controls.

• Set vision and strategy for the academic year for hundreds of Chicago Corps Members
• Managed and developed a cohort of 10 teacher coaches, including accountability for the development of their 80 teachers, the outcomes of their 2,200 students, and the professional development in their role
• Designed, led, and managed the professional development of 180 teachers around topics of academic data analytics, relationship building, and leadership development.

• Designed and led professional development for teacher leaders around academic practices, data analysis, and community relations.
• Collected classroom data and conducted interventions to ensure teacher and student growth and development. Improved academic outcomes by an average of 25%.

• Led 120 students to significant growth as a Teach For America Corps Member, achieving 97% of students to pass the reading and writing state tests, with 65% of them receiving high honors in Texas.