Prisella Givens
Cartersville,GA
Summary
Proven leader with extensive experience in team coordination and administrative support. Excelled in improving service efficiency. Skilled in fostering positive relationships across departments, achieving significant enhancements in staff performance and customer satisfaction. Expert in planning and recordkeeping, with a knack for executing tasks with precision and a consistent approach.
Overview
24
24
years of professional experience
Work History
Trainer and Senior Server
J Christopher's
Woodstock, GA
10.2015 - Current
- Conducted onboarding sessions to orient new staff members to the basic guidelines, policies of the business, safety protocols, and hygiene measures.
- Trained entry-level waitstaff in menu knowledge, memorization strategies, and how to convey information clearly to successfully promote special items.
- Provided exceptional customer service in a fast-paced, high-volume restaurant, resolving any issues that arose in a professional manner.
- Accurately recorded and managed financial transactions totaling over $1,000 daily on the cash register and point-of-sale system.
- Coordinated a staff of 7 to 10 servers, delegating running and closing duties, and ensuring timely completion.
Assistant Manager
Izumi Asian Bistro
Woodstock, GA
11.2009 - 11.2013
- Managed and provided leadership to establish positive work relationships between front staff, waitstaff, and kitchen staff.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Reviewed and analyzed contracts with vendors and carriers, verified the accuracy of information, and resolved discrepancies with vendors before entering invoices for payment.
- Managed the filing system for invoices, documents, and other relevant information.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Alarm Center Operation Coordinator
International SOS
DKI Jakarta, Indonesia
07.2000 - 05.2003
- Assisted clients in arranging the needed services during treatment, such as making appointments with specialist doctors and arranging hospital admissions if needed.
- Collaborated with other departments, such as the medical team, human resources, and the accounting department, in monitoring every step of the treatment, and including the expenses.
- Assisted clients with medical or security emergencies, including evacuation, repatriation, and the repatriation of mortal remains.
- Made daily correspondence with the company regarding the client's progress during treatment by phone, email, and fax.
- Maintained accurate records of client interactions and correspondence in a timely manner, which include medical reports, laboratory results, and copies of invoices related to the case.
- Arranged accommodation, air tickets, and transportation for the client and their family.
Education
Associate of Applied Science - Accounting
Chattahoochee Technical College
Marietta, GA12-2019
Bachelor of Arts - Faculty of Languages And Arts
The State University of Jakarta
Jakarta, Indonesia07-1998
Skills
- Administrative support
- Collections and invoice processing
- Recordkeeping
- Expense account management
- Planning and coordination
- Materials organization
- Consistent approach
Languages
English
Professional
Indonesia
Professional
References
References available upon request.
Timeline
Trainer and Senior Server
J Christopher's
10.2015 - Current
Assistant Manager
Izumi Asian Bistro
11.2009 - 11.2013
Alarm Center Operation Coordinator
International SOS
07.2000 - 05.2003
Associate of Applied Science - Accounting
Chattahoochee Technical College
Bachelor of Arts - Faculty of Languages And Arts
The State University of Jakarta
Similar Profiles
Mark E PalmerMark E Palmer
Server at J Christopher'sServer at J Christopher's
Melanie Rojas EstradaMelanie Rojas Estrada
Server at J Christopher'sServer at J Christopher's
Melton J. JacksonMelton J. Jackson
Assistant Residential Director at St. Christopher's Inc.Assistant Residential Director at St. Christopher's Inc.