Prisila Cabrera
Arlington,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly motivated with a strong work ethic, and is not afraid of new challenges. Loves mastering new skills.
Overview
6
6
years of professional experience
Work History
Receptionist
Chicas Locas
Arlington, TX
10.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Verified visitors' identification cards before allowing access to the building.
- Compiled data from various sources into organized reports for management review.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Manager
1800 Packouts
Arlington, TX
08.2021 - 10.2023
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created estimates for potential clients.
- Submitted estimates to direct adjusters, and insurance companies.
Manager
Smetzel's
Arlington, TX
04.2018 - 08.2020
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
Regional Lead
PRIMERICA FINANCIAL SERVICES
Arlington, TX
10.2018 - 03.2020
- Coordinated training sessions for new staff members in the region.
- Drafted reports summarizing regional activities, successes, and challenges faced.
- Facilitated communication between corporate offices and regional stores.
- Created testing and evaluation procedures to assess performance before, during and after training sessions.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Cultivated development of high-performing teams by implementing inclusive work culture focused on individual and team development.
- Collaborated with team members in developing best practices to support company objectives.
- Identified and brought on board new employees who added value and talent to department.
- Participated in round table discussions to brainstorm business strategies.
- Maximized selling effectiveness through coaching, recognition and providing effective feedback.
- Planned, executed, and achieved financial objectives through expense control, loss prevention, and store contributions.
Education
High School Diploma -
Sam Houston High School
Arlington, TX06-2018
Some College (No Degree) - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Greeting and Seating Clients
- Service-oriented mindset
- Documentation And Reporting
- Multitasking and prioritization
- Scheduling
- Performance Management
- Workforce Management
- Staff Management
- Schedule Preparation
- Verbal and written communication
- Staff Training and Development
- Performance Evaluations
Languages
English
Professional
Spanish
Professional
Timeline
Receptionist
Chicas Locas
10.2023 - Current
Manager
1800 Packouts
08.2021 - 10.2023
Regional Lead
PRIMERICA FINANCIAL SERVICES
10.2018 - 03.2020
Manager
Smetzel's
04.2018 - 08.2020
High School Diploma -
Sam Houston High School
Some College (No Degree) - Nursing
Tarrant County College District
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