Prisila Guzman
Santa Ana,CA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Commission Specialist
Powur
05.2022 - Current
- Responsible for performing a variety of mathematical calculations, auditing, and approving commission payments for our sales team
- Reviewing contracts and service agreements for correct pricing and information.
- Developed strong relationships with sales team members, providing timely and accurate commission updates and addressing any discrepancies promptly.
- Researching discrepancies in commission payments, reconciled errors, and issued refunds when necessary.
- Submitting rebate checks to our homeowners based on invoices that have been provided.
- Maintain records of all documents related to each project including specifications, change orders, invoices.
Admin Assistant
Premier Warehouse Permits
04.2021 - 06.2022
- Start building & safety applications for high pile storage racks including fire safety
- Contacting City Halls in regards to statuses on projects
- Traveling to multiple Cities to pick up permits for high pile storage racks
- Collaborated with building inspectors, fire marshals, and other city officials to ensure public safety standards were met in all approved projects.
- Helped with administrative support, including managing incoming calls, replying back to clients via email, with other general office work
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Barista
Starbucks
11.2019 - 03.2020
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Maintained store by cleaning and sanitizing work areas
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Attractions Cast Member
Disneyland Resort
11.2018 - 12.2019
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Operating Splash Mountain and The Haunted Mansion
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Resolved problems, improved operations and provided exceptional guest support.
Team Member / Trainer
Jamba Juice
03.2015 - 11.2018
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Accommodated diverse payment methods including cash, credit cards, gift cards, coupons, and mobile payments for seamless transactions.
Education
No Degree -
Santa Ana College
Santa Ana, CAHigh School Diploma -
Saddleback High School
Santa Ana, CA06.2017
Skills
- Communication
- Leadership
- Customer Service
- Friendly and outgoing
- Auditing
- Finance
- Reporting
- Microsoft Excel proficiency
Timeline
Commission Specialist
Powur
05.2022 - Current
Admin Assistant
Premier Warehouse Permits
04.2021 - 06.2022
Barista
Starbucks
11.2019 - 03.2020
Attractions Cast Member
Disneyland Resort
11.2018 - 12.2019
Team Member / Trainer
Jamba Juice
03.2015 - 11.2018
High School Diploma -
Saddleback High School
No Degree -
Santa Ana College
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