PRISILIA BURGOS
Merchantville,NJ
Summary
Administrative professional experienced in calendaring and reservations management. Offers skills in problem solving, knowledge of database administration and background in office process improvement. Looking to put knowledge and abilities to good use in leadership position focused on supporting fast-paced offices.
Overview
6
6
years of professional experience
Work History
Medical Representative
AFC Urgent Care
Pennsauken, NJ
10.2021 - Current
- Compiled and tracked outstanding balances owed to medical facilities.
- Assisted in reconciling deposit and patient collections.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed over 50 customer calls per day
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Customer Service Associate
POLICE & FIRE FEDERAL CREDIT UNION
Moorestown, NJ
01.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products, and increased sales by 10%
- Developed and actualized customer service initiatives to decrease wait times.
BANKING SPECIALIST, TELLER
TD CALL CENTER
Mt Laurel, NJ
03.2020 - 06.2020
- Properly id each caller, assist with basic banking needs, unlocks, updating Customer info, submitting claims, and escalating to proper departments, transfers, payments, assist with online banking/ signing up
- Recognized needs and referred to appropriate representative or line of business for cross-sell / service opportunities.
- Helped customers prepare documents required to complete transactions and process requests. Managed over 50 calls and transactions daily.
- Identified customer desires and goals through needs-based sales tactics. increase3d sales up to 10%
Lead Teller
Wells Fargo
Camden, AL
05.2015 - 10.2019
- Provided excellent customer service
- Proper cash drawer & Cash
- Handling balancing, ATM Certified, Balanced ledgers, Deposits and withdrawals, Payments, Basic math skills, conducted Cash line
- Audits, ATM and Vault Audits
- Cash handling of $25k+
- Cash and
- Coin Shipment In and Out
- Biggest accomplishment with company was being recognized for Mentoring of new hires, along with meeting goals, and Passing yearly Audits making top 90% four years with in row with Wells Fargo
- Some light Head
- Teller duties
- Doing things right first time, confidentially of all customer information, and following all Banking safety and policy procedures.
Education
HS DIPLOMA - Business
ABRAHAM LINCOLN HS
New Philadelphia, PA06.2002
Skills
- Ms Office, Word, Excel, Outlook
- Service, Adaptability, and
- Collaboration, Organized
- Product Selection and Upselling
- Medical Coverage
- Service Agreements
- Customer Technical Support
- New Hire Training
- Analytical Thinking
Additional Information
- Volunteered at the Cathedral Kitchen in Camden NJ. Led small groups of 5 where at times I was the one responsible for their time management, if needed cash. Mentored all new hires on proper ethical sales, conduct, and product knowledge. Trained and quizzed all new hires to make sure they were ready for the yearly Branch audits (soccer)
Timeline
Medical Representative
AFC Urgent Care
10.2021 - Current
Customer Service Associate
POLICE & FIRE FEDERAL CREDIT UNION
01.2021 - 10.2021
BANKING SPECIALIST, TELLER
TD CALL CENTER
03.2020 - 06.2020
Lead Teller
Wells Fargo
05.2015 - 10.2019
HS DIPLOMA - Business
ABRAHAM LINCOLN HS