Prisilla Garcia
McAllen,TX
Summary
Seeking a position with a progressive company that promoted professional growth.
Overview
14
14
years of professional experience
Work History
Help Me Grow Resource Navigator
Easterseals Family Resource Center
01.2023 - Current
- Served as agency access point for initial intake to assess needs and resources.
- Managed Findhelp referrals and inquiries, tracking data through Findhelp system.
- Provided culturally and linguistically appropriate resources across four counties: Hidalgo, Starr, Cameron, and Willacy.
- Documented care coordination and follow-ups for families to ensure comprehensive support.
- Applied knowledge of child development and milestones to identify potential delays.
- Assessed training needs using interviews, focus groups, and communication with families and childcare centers.
- Developed and presented training milestones and ASQ screenings for families and early learning professionals.
- Conducted outreach initiatives to promote company services effectively.
- Responsible for Monthly Outcomes Report
Claims Department Inbound and Outbound
Kemper Insurance
08.2019 - 03.2021
- Answered inbound calls and took claims for Infinity, Alliance United, and Kemper clients
- Initiated the claims handling process
- Entered information into the claims systems
- Read California and Arizona coverages
- Trained new employees
- Handled First Notice Of Loss claims, took statements, investigated, made payments
Receptionist
Legacy Home Health
01.2019 - 06.2019
- Answered more than 100 calls a day and distribute to proper personnel
- Helped customer walk-ins
- Trained new employees
- Documented notes on client’s calls and sent to proper coordinator
Associate, Retail Sales
BCBGMAXAZRIA
09.2018 - 03.2019
- Responsible for handling sales transactions
- Met sales goals
- Assisted customers attentively during the busiest times
- Helped customers coordinate a complete outfit
- Maintained an organized working area and floor
Associate, Lead Sales
L’Oreal LUXE
09.2012 - 10.2015
- Responsible for marketing: VICTOR & ROLF, Giorgio Armani, Ralph Lauren, and Yves Saint Laurent men’s fragrance
- Increased sales yearly
- Trained new employees
- Attained my sale’s goal through excellent customer service
- Performed visual merchandising to increase sales
Associate, Retail Sales
Dillard’s
05.2011 - 09.2012
- Promoted and sold men’s fragrances
- Obtained Pacesetter award for outstanding sales and customer service
- Responsible for sales transactions
- Trained new employees
- Assisted Management with addressing department weakness and possible solutions
Education
Bachelor of Applied Science - Organizational Leadership
South Texas College
08.2017
Associates of Applied Science - Health Information Technology
South Texas College
05.2009
Skills
- Leadership abilities
- CAN Navigator Certificate
- Ages and Stages Questionnaires Certificate
- Client communication
- Time management
- Organizational skills
- Case management
- Bilingual English and Spanish
References
- Myra Montalvo, Pharmaceutical Representative, 956-454-8758
- Adrian Lozano, Testing Director South Texas College, 956-467-9749
- Erika Aguirre, Sales Kemper Insurance, 956-533-1707
Accomplishments
- New Collaborations: Made varies collaborations with new organizations to join us on your mission, collaborations include Grifols Plasma, Segura Home Care, etc
- People Leadership: Developed and managed a team of 4 high-performing staff to collaboratively drive growth in sales
- Increase sales: Pacesetter for Dillard's
Timeline
Help Me Grow Resource Navigator
Easterseals Family Resource Center
01.2023 - Current
Claims Department Inbound and Outbound
Kemper Insurance
08.2019 - 03.2021
Receptionist
Legacy Home Health
01.2019 - 06.2019
Associate, Retail Sales
BCBGMAXAZRIA
09.2018 - 03.2019
Associate, Lead Sales
L’Oreal LUXE
09.2012 - 10.2015
Associate, Retail Sales
Dillard’s
05.2011 - 09.2012
Bachelor of Applied Science - Organizational Leadership
South Texas College
Associates of Applied Science - Health Information Technology
South Texas College
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