- Enjoy experimenting with different ingredients and flavors in the kitchen
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Cooking
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Gardening
- Outdoor Recreation
- Camping
- Crafting and DIY Projects
- Food Tourism
Prisilla Lewandowski
Sparks,NV
Summary
Dynamic and results-driven professional with extensive experience in store operations at Walgreens. Proven track record in enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in inventory management and employee training, fostering a positive work environment that boosts team performance and drives sales growth.
Knowledgeable [Desired Position] with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
7
7
years of professional experience
Work History
Emerging Store Manager
Walgreens
10.2023 - 10.2024
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices and operational standards.
- Managed inventory levels, facilitating timely restocking and minimizing stock discrepancies.
- Implemented promotional displays to enhance product visibility and attract customer attention.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction rates.
- Conducted regular store audits to maintain cleanliness, organization, and safety standards.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Tesla
Production Associate
02.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
General Manager
Lucky's Lounge
08.2022 - 01.2023
- Directed daily operations to enhance team productivity and streamline workflow processes.
- Implemented employee training programs, fostering skill development and improving onboarding efficiency.
- Analyzed operational performance metrics to identify areas for improvement and optimize resource allocation.
- Developed strategic plans to align departmental goals with overall business objectives, driving organizational success.
- Managed vendor relationships, negotiating contracts to secure favorable terms and reduce operational costs.
- Oversaw budget management, ensuring adherence to financial guidelines while maximizing profitability.
- Enhanced customer service initiatives, leading to improved client satisfaction and retention rates.
- Developed and implemented strategies to increase sales and profitability.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Server
Bodines Casino
03.2020 - 05.2021
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to deliver timely and accurate orders.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Assisted in training new servers on menu items and service protocols.
- Delivered exceptional customer service, ensuring a positive dining experience for guests.
- Managed multi-tasking in fast-paced environment, efficiently processing orders and serving food.
Restaurant General Manager
Pizza Hut
03.2020 - 05.2021
- Led daily operations to ensure exceptional guest experiences and adherence to quality standards.
- Managed staff recruitment, training, and performance evaluations to maintain high team morale and productivity.
- Developed and implemented operational strategies to optimize workflow efficiency and reduce costs.
- Analyzed sales data to identify trends, adjust inventory levels, and maximize profitability.
- Coordinated marketing initiatives to drive customer engagement and increase brand visibility within the community.
- Ensured compliance with health and safety regulations through regular audits and staff training sessions.
- Fostered a positive work environment by promoting teamwork and effective communication among diverse staff members.
- Implemented process improvements that enhanced service speed while maintaining high-quality food standards.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
Restaurant Supervisor
Gold Dust West
08.2019 - 03.2020
- Supervised daily restaurant operations, ensuring efficient workflow and high service quality.
- Trained and mentored staff on customer service protocols and operational standards.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented training programs that enhanced team performance and service delivery.
- Developed strategies to enhance menu offerings based on customer preferences and trends.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Operations Manager
MAVERICK
02.2018 - 08.2019
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across teams.
- Oversaw daily activities, ensuring adherence to company policies and operational standards.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation.
- Coordinated cross-departmental initiatives, facilitating communication and collaboration on key projects.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Education
Kirkwood Lincoln Learning Center
Cedar Rapids, IASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Customer service management
- Training and mentoring
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Employee training
- Inventory control
- POS systems
Accomplishments
I have worked in customer service for more than 40 years
Interests
Timeline
Emerging Store Manager
Walgreens
10.2023 - 10.2024
Tesla
Production Associate
02.2023 - 09.2023
General Manager
Lucky's Lounge
08.2022 - 01.2023
Server
Bodines Casino
03.2020 - 05.2021
Restaurant General Manager
Pizza Hut
03.2020 - 05.2021
Restaurant Supervisor
Gold Dust West
08.2019 - 03.2020
Operations Manager
MAVERICK
02.2018 - 08.2019
Kirkwood Lincoln Learning Center
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