Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Prisma Acevedo

Los Angeles,CA

Summary

Dynamic General Manager with expertise in team leadership, employee training, and relationship building. Proven ability to foster a positive workplace culture and streamline cross-departmental communication, driving operational excellence and customer satisfaction.

Overview

19
19
years of professional experience
1
1
Certification

Work History

General Manager

Lak9s
Los Angeles, California
01.2018 - Current
  • Oversaw daily operations to ensure compliance with company policies and standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service.
  • Trained employees on duties, policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Directed safety operations and maintained clean work environment.
  • Delivered daily video content for social media outreach (Instagram)
  • Handled daily feeding and care routines for various dog breeds.
  • Monitored dog behavior during playtime to ensure safety and well-being.
  • Coordinated with pet owners regarding care instructions and concerns.
  • Maintained cleanliness of kennels and play areas to promote hygiene.
  • Monitored dog behavior and temperament when interacting with other animals in the facility.
  • Conducted daily health checks of dogs to identify any medical issues or potential problems.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Maintained records of each dog's activities, diet, medications administered, vet visits.
  • Responded to customer inquiries regarding pet care needs and services offered by the facility.
  • Tracked inventory of food supplies needed for the facility's canine population.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Prepared and provided specialized diets to meet individual dogs' nutritional requirements.

Office Assistant

Arts Kingdom
South El Monte, California
09.2014 - 01.2018
  • Provided customer service support through phone and in-person interactions.
  • Supported administrative tasks, including data entry and report preparation.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted in the setup and teardown of exhibit booths.
  • Maintained inventory of promotional items for trade shows and events.
  • Edited and curated photo content for digital publications and marketing materials.
  • Managed photo archives, organizing files for easy access and retrieval.
  • Assisted customers in selecting jewelry based on preferences and needs.
  • Maintained organized displays to enhance product visibility and appeal.

Optician

U.S Vision
Montebello, California
09.2006 - 09.2014
  • Assisted customers in selecting appropriate eyewear based on their needs.
  • Educated clients on proper eyewear care and maintenance techniques.
  • Updated patient records with prescriptions and order details promptly.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Calculated measurements for eyewear using optical measuring devices.

Education

High School Diploma -

Montebello High School
Montebello, CA
01-2006

Skills

  • Proficient with Slack
  • Proficient with Gingr
  • Employee training
  • Relationship building
  • Performance evaluations
  • Workflow planning
  • Facility management
  • Multitasking Abilities
  • Decision-making
  • Verbal communication
  • Organization and time management
  • Task prioritization
  • Supervision and leadership
  • Conflict resolution
  • Client account management
  • Adaptability to change

Affiliations

  • Participate in Fundraising Events for Pasadena Human Society
  • Provide free pet care at home for friends and family
  • Offer basic obedience training tips (volunteer basis) for friends and family

Languages

English
Full Professional
Spanish
Professional

Certification

  • Pet First Aid & CPR Certified

References

References available upon request.

Timeline

General Manager

Lak9s
01.2018 - Current

Office Assistant

Arts Kingdom
09.2014 - 01.2018

Optician

U.S Vision
09.2006 - 09.2014

High School Diploma -

Montebello High School

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