Prisma Cantu
Austin
Summary
Dynamic professional skilled in problem-solving and customer service. I excel in fostering relationships and delivering tailored solutions that enhance sales and growth. Adept at multitasking and organization, I thrive in fast-paced environments. Experienced with managing call center operations and leading customer service teams. Track record of fostering customer loyalty and cultivating collaborative alliances with internal and external stakeholders. Professional with proven track record in business development. Excels in team collaboration and adapting to dynamic sales environments with strong negotiation and organizational skills.
Overview
6
6
years of professional experience
Work History
Business Operations Manager
Cantu Construction Inc
10.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with owner on contributor acquisition strategies to increase user growth rate by 20% month-over-month.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support,which doubled conversion rates and increased revenue.
Business Development Manager
Steele Hyundai
10.2023 - 10.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key desicion makers.
- Built strong marketing campaigns on social media platforms.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Account Manager Supervisor
Prime Assets
03.2019 - 10.2023
- Developed key contacts and created a process to collect debt from dealer partners.
- Managing a collection department of 25+ employees responsible for $70M+ in accounts receivables.
- Oversaw the collection department in call center.
- Ensured compliance with industry regulations and safety standards through continuous monitoring and enforcement.
- Negotiated vendor contracts to secure favorable terms for the company, driving cost reductions in procurement efforts.
Education
Johnston High School
Austin, TX05-2001
Skills
- Communication
- Business Development
- Customer service/ Sales
- Strategic Planning
- Financial Reporting
- Operations management
Languages
English
Native or Bilingual
Timeline
Business Operations Manager
Cantu Construction Inc
10.2024 - Current
Business Development Manager
Steele Hyundai
10.2023 - 10.2024
Account Manager Supervisor
Prime Assets
03.2019 - 10.2023
Johnston High School
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