Prisma De La Cruz
Customer Service Representative
Roma,TX
Summary
I graduated from Rio Grande City High School in 2013 and continued my educations as much as I could. After having my first child I started working and worked very hard to get a good paying job to support my family in Stripes as a cook. In 2016 I started working at Citizens State Bank as a receptionist taking phone calls and giving customers information on their accounts. In 2017 I got the position of Customer Service where I also do a little bit of bookkeeping. In 2021 I decided I needed to put my grain of sand to the community and enlisted in the U. S. Army National Guard where I learned basic combat skills and then had CBRN (Chemical, Biological, Radiological and Nuclear) training. I work full time at the bank and go to drill once a month in the unit in Laredo, TX. I am looking forward to grow and make a change in my career.
Overview
9
9
years of professional experience
Work History
CBRN Specialist
US Army National Guard
Laredo , TX
05.2021 - Current
- Upheld code of conduct and maintained professionalism in stressful situations.
- Attended required training sessions and seminars.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained required level of proficiency in use of firearms.
- Upheld Army dress and appearance regulations for professional appearance.
Customer Service Representative
Citizens State Bank
Roma, TX
11.2016 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Handled day to day teller balancing.
- Send and receive customer and internal wire transfers.
- Gathered customer information for fraudulent debit card transactions.
- Process chargebacks.
- Work on customer insufficient funds reports
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled ATM disputes.
- Immediately reported discrepancies and assisted in clearing discrepancies.
Head Cook
Stripes Convenience Store
Roma, TX
10.2014 - 11.2016
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Aligned seasonal promotions with ingredient availability to maximize profits.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX 05.2013 - 05.2013
Skills
Patrolling areas
undefinedTimeline
CBRN Specialist
US Army National Guard
05.2021 - Current
Customer Service Representative
Citizens State Bank
11.2016 - Current
Head Cook
Stripes Convenience Store
10.2014 - 11.2016
High School Diploma -
Rio Grande City High School
05.2013 - 05.2013
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