Prisma De La Cruz
Customer Service Representative
Roma,TX
Summary
I graduated from Rio Grande City High School in 2013 and continued my educations as much as I could. After having my first child I started working and worked very hard to get a good paying job to support my family in Stripes as a cook. In 2016 I started working at Citizens State Bank as a receptionist taking phone calls and giving customers information on their accounts. In 2017 I got the position of Customer Service where I also do a little bit of bookkeeping. In 2021 I decided I needed to put my grain of sand to the community and enlisted in the U. S. Army National Guard where I learned basic combat skills and then had CBRN (Chemical, Biological, Radiological and Nuclear) training. I work full time at the bank and go to drill once a month in the unit in Laredo, TX. I am looking forward to grow and make a change in my career.
Overview
9
9
years of professional experience
Work History
CBRN Specialist
US Army National Guard
Laredo , TX
05.2021 - Current
- Upheld code of conduct and maintained professionalism in stressful situations.
- Attended required training sessions and seminars.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Maintained required level of proficiency in use of firearms.
- Upheld Army dress and appearance regulations for professional appearance.
Customer Service Representative
Citizens State Bank
Roma, TX
11.2016 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Handled day to day teller balancing.
- Send and receive customer and internal wire transfers.
- Gathered customer information for fraudulent debit card transactions.
- Process chargebacks.
- Work on customer insufficient funds reports
- Maintained confidentiality of bank's customers and adhered to all regulatory requirements.
- Handled ATM disputes.
- Immediately reported discrepancies and assisted in clearing discrepancies.
Head Cook
Stripes Convenience Store
Roma, TX
10.2014 - 11.2016
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Placed orders to restock items before supplies ran out.
- Aligned seasonal promotions with ingredient availability to maximize profits.
Education
High School Diploma -
Rio Grande City High School
Rio Grande City, TX 05.2013 - 05.2013
Skills
Patrolling areas
Safety guidelines
Maintaining equipment
Firearms understanding
Analytical and Critical Thinking
Self-Motivated
Flexible and Adaptable
Report preparation
Complaint resolution
Professional telephone demeanor
Multi-line phone talent
POS systems expert
Creative problem solving
Key holder experience
Recordkeeping strengths
Money handling abilities
Customer satisfaction
Telephone etiquette
Consumer banking
Reviewing documents
ATM balancing
Security Protocols
Security knowledge
Money transfers
Daily ledgers
Documentation skills
Timeline
CBRN Specialist
US Army National Guard
05.2021 - Current
Customer Service Representative
Citizens State Bank
11.2016 - Current
Head Cook
Stripes Convenience Store
10.2014 - 11.2016
High School Diploma -
Rio Grande City High School
05.2013 - 05.2013