Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Prisma Moreno

Dallas

Summary

Experienced with quality control processes and team leadership in manufacturing settings. Utilizes data-driven methodologies to prevent defects and ensure compliance. Strong understanding of regulatory standards and continuous improvement practices.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

BakeMex
04.2023 - Current
  • Manage the plant’s food safety and quality control function by developing, implementing and maintaining an effective HACCP Program (Food Safety Plan), Good Manufacturing Practices (“GMPs”), SSOPs, Food Defense, pre-requisite programs, and all record keeping and monitoring programs and activities in order to comply with government, company and industry requirements.
  • Work closely with the Manager of Operations to ensure continued improvement of product quality that either meets or exceeds required guidelines. Establish and implement a system of training all production and quality control employees regarding acceptable quality levels.
  • Manage all quality programs such as organoleptic evaluation and net weight control to ensure products meet or exceed regulatory and company specifications and standards.
  • Manage environmental and microbiological sampling such as Listeria, and ATP in accordance with regulatory and company standards.
  • Manage all pre-operational (“Pre-Op”) and operational sanitation inspection and monitoring programs in accordance with regulatory and company standards.
  • Conduct and facilitate all aspects of customer and third-party (GFSI) audits including communication, planning and preparation, leading the audit process, and implementing corrective action. This also applies to GMP and other food processing audits. (USDA FSA / State of Texas Audits / FDA Audits / ASI Audits )
  • Manage product recall program by establishing and implementing traceability and mock recalls.
  • Work closely with on-site USDA inspector to ensure production processes and GMPs are compliant with all regulatory requirements.
  • Stay current on industry trends, best practices and regulatory requirements. Maintains in-house library containing current GMPs, SOPs and SSOPs.
  • Strictly adheres to compliance with the quality and safety policies.

Human Resources Manager

BakeMex
12.2021 - 04.2023
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Enhanced employee retention by developing and implementing comprehensive onboarding programs.

HR Coordinator

BakeMex
02.2020 - 12.2021
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Assistant Customer Service Manager

El Rancho Supermercado
11.2018 - 02.2020
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

BBA - Business Analytics

UNT Dallas
Dallas
12-2026

Associate of Science - Computer Science

Dallas College
Dallas, TX
12-2023

Skills

  • Internal audits
  • Continuous improvement
  • Quality assurance management
  • Quality testing
  • Document control
  • Quality systems
  • Employee training
  • Data analysis
  • Effective multitasking
  • Attention to detail
  • Progress reporting
  • Data collection

Certification

HACCP Training

PCQI Training

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Quality Assurance Manager

BakeMex
04.2023 - Current

Human Resources Manager

BakeMex
12.2021 - 04.2023

HR Coordinator

BakeMex
02.2020 - 12.2021

Assistant Customer Service Manager

El Rancho Supermercado
11.2018 - 02.2020

BBA - Business Analytics

UNT Dallas

Associate of Science - Computer Science

Dallas College
Prisma Moreno