Prissilla Salas
El Paso
Summary
Punctual Administrative Assistant known for having terrific work ethic and dynamic communication skills. Skilled insurance agent that goes above and beyond the call of duty. Well-versed in Microsoft and experienced delivering high level of support. Creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars and scheduling meetings. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams. Hard working fast learner who is experienced in call center jobs. Very polite and patient. Great at de-escalating situations. Knows multiple computer platforms and programs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR (Customer Service Representative)
Centene
05.2023 - 09.2024
- Quiet distraction free environment
- Answered phones helping people learn about their insurance
- Kept important information confident
- Always verified HIPPA
- Handled called professionally
- Deescalated angry members
- Quickly learned in training and hands on
- Provided members the paperwork they needed
- I helped with claims
- I help work with the pharmacy to work getting prior authorizations status and helping the member get it approved
- Updated their accounts. Example updated address or phone number even email address
- Gave information about the company website so the member is able to help themself if they chose to do so
- I reminded members about their care such as annual physicals and checking with their doctors about their diabetes or remind them to get their eye exams
- Assisted other CRS’s when they needed help
- Followed the script we were given
- Helped a lot of member
- First month I was on the floor I got the most kudos given to my supervisor with the whole company also competing
- I also made outbound calls when it was called for
- Stayed professional through the angry members yelling profanities at me
- Fully Professional at all times
- Handled extremely difficult calls
- Worked as a team when need be
- Handled interpreter calls
- Remained calm through all situations
- Built trust with the members
- Remote work
Licensed P & C Insurance Agent Bilingual
Afni
10.2024 - 04.2025
- Educated clients on insurance products and coverage options to enhance understanding and decision-making.
- Processed policy applications, ensuring accuracy and compliance with industry regulations.
- Assisted clients in filing claims, guiding them through documentation and submission procedures.
- Conducted market research to identify emerging trends and adjust service offerings accordingly.
- Assisted members who only spoke Spanish
Bilingual agent
Conduent
12.2023 - 08.2024
- Medicaid trained
- Helped with HMO and Medicaid questions
- Helped set up appointments
- Remote
Bilingual agent
Blue Shield CA
04.2023 - 11.2023
- Scheduled meeting for members for doctor care
- Handled everything insurance related
- Handled claims
- Remote
Information Center Assistant
Womans Intercultural Center
01.2015 - 06.2018
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Facilitated communication through active management of incoming correspondences, phone calls, emails and letters.
- Greeted customers, answered general questions and directed to appropriate locations.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained professional tone at all times, including during peak rush hours.
- Updated databases and spreadsheets to promote access to information.
- Drafted business correspondence, memos and meeting minutes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Driving School Secretary
NM/TX driving school
07.2010 - 12.2014
- Helped answer phones and provide information
- Translated Birth Certificates
- Wrote and handed out NM State permits
- Maintain good relationships with students
- Worked with state documents
- Communicated with parents, teachers and members of public with patient demeanor.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Managed multiple calendars, expense reports, reimbursements and meeting preparation.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Worked professionally to handle client, vendor and public guest requirements.
- Supported office operations, managed client correspondence, tracked records and handled internal communications.
- Handled confidential information regarding students carefully and with discretion.
Admissions Cashier
Wet N Wild
04.2010 - 09.2013
- Maintained professional, welcoming and orderly reception area to greet guests.
- Helped complete admissions packets and submitted paperwork to Admissions Supervisor for review and processing.
- Kept Season Pass files updated by accurately entering, updating and checking records.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Answered phone calls to assist customers with questions and orders.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Helped customer locate and select appropriate merchandise throughout store.
- Stayed up to date on current item discounts to support promotions.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greet customers every morning to maintain a solid experience with us
- Answered phones and provided information and help as needed
Licensed P & C Sales Agent
Everise
05.2025 - 09.2025
- Developed and maintained strong relationships with clients to drive sales growth.
- Utilized CRM software to track customer interactions and manage sales pipelines.
- Conducted market research to identify new business opportunities and enhance competitive positioning.
- Collaborated with marketing team to create targeted promotional campaigns, increasing product visibility.
- Assisted with members who only spoke Spanish
Education
Computer Science
New Mexico State University
Las Cruces, NM06.2030
High School Diploma - undefined
Anthony High School
Anthony, TX06.2010
Skills
- Administrative Support
- Courteous and Professional
- Scheduling and Calendar Management
- Greeting and Seating Clients
- Handling phone call in an efficient timely matter
- Handled working with multiple platforms
- Great with working with other people to achieve our goal
- Multi-Line Phone Systems
- Customer Service-Oriented
- Positive Attitude and Energetic
- Call Answering and Routing
- Prioritization and Time Management
- Attention to Detail
- Multitasking and Prioritization
- Computer Proficiency
- Customer Service
- Verbal and Written Communication
- Microsoft Office
- Reliable and Punctual
- Calendar Management
- Basic Math
- Word Processing
- Relationship Building
- Team Collaboration
- Positive Attitude
- Punctual and Reliable
- Problem-Solving
- Conflict Resolution
- Sales
- Fast learner
- High tech
Languages
English: Native/ Full Professional
Spanish: Full Professional
Certification
Property and Casualty personal lines license
Timeline
Licensed P & C Sales Agent
Everise
05.2025 - 09.2025
Licensed P & C Insurance Agent Bilingual
Afni
10.2024 - 04.2025
Bilingual agent
Conduent
12.2023 - 08.2024
CSR (Customer Service Representative)
Centene
05.2023 - 09.2024
Bilingual agent
Blue Shield CA
04.2023 - 11.2023
Information Center Assistant
Womans Intercultural Center
01.2015 - 06.2018
Driving School Secretary
NM/TX driving school
07.2010 - 12.2014
Admissions Cashier
Wet N Wild
04.2010 - 09.2013
Computer Science
New Mexico State University
High School Diploma - undefined
Anthony High School