Prissy Anderson

• Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provide exceptional customer service when addressing customer concerns via phone calls or email correspondence.
• Maintain computer and physical filing systems.
• Manage accounts, and generated reports for company database.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Assist in answering phones
• AR, AP, QB and invoicing
• ON CALL

Enhance team productivity by delegating tasks effectively and overseeing daily workflow.

• Assist in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coachenew hires on company processes while managing employees to achieve maximum production.
• Facilitate smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Support department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Maintaine positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintaine professional demeanor by staying calm when addressing unhappy or angry customers.
• Establish team priorities, maintained schedules and monitored performance.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivate positive relationship with fellow employees to boost company morale and promote employee retention.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs and joining in to assist during busy hours.

AP, AR, STATEMENT RECONCILITIONS, INVOICING, BILL PAYMENTS, DISPATCH, ANSWER PHONES, CUSTOMER SERVICE AND RELATIONS, AGREEMENTS, SUPPLIES, WAREHOUSE STOCK AND INVENTORY, HR, NEW HIRE ONBOARDING, POLICY MANAGEMENT, POST PAYMENTS, DEPOSITS, FINANCING, FINALIZING, INVOICING, INSTALL COORDINATOR, PERMITS, SCHEDULE HVAC INSTALLS, EQUIP WARRANTY REGISTRATION, WARRANTY RETURNS, ON CALL SCHEDULING. CAN PROFICIENTLY RUN DAY TO DAY OPERATIONS. STRONG TEAM LEADER.

AUGUST 2022- JUNE 2023, I RAN CLIMATE CONTROL/SERVICE EXPERTS BRANCH. I LOST MY GM AND WAS PLACED IN THE INTERIM POSITION. I OPENED AND CLOSED THE BRANCH ON A DAILY BASIS FOR NEARLY 70+ HOURS A WEEK. I PERFORMED DAILY OPERATIONS AND TASKS, END OF MONTH CLOSEOUTS AND WAREHOUSE INVENTORY. I NOT ONLY RAN THE OFFICE, BUT ALSO THE WAREHOUSE AND INSTALLATION DEPT. IN JAN 2023, AS AN OFFICE MANAGER, I WAS #3 IN THE REGION FOR SALES. I RECEIVED BONUSES FOR 2 MONTHS STRAIGHT DUE TO OUR SALES. I HELD WEEKLY MEETINGS, SUPPORTED AND MOTIVATED MY TEAM ON A DAILY BASIS.

• Enhanced customer satisfaction with timely and accurate dispatching of service requests.
• Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
• Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.

• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Account management
• Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
• Agreement management
• Answer phones
• Customer service

• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Updated reports, managed accounts, and generated reports for company database.
• Maintained computer and physical filing systems.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Managed office operations while scheduling appointments for department managers.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.