PRITAM BORHADE
Fort Mill,SC
Summary
Experienced Quality Engineer with over 6 years in QA and 8 years in banking. Expertise in functional, integration, and regression testing across various platforms, including fraud and online banking. Proficient in Agile methodologies, test planning, defect management, and automation using Selenium, Cucumber, and Rest Assured.
Overview
21
21
years of professional experience
Work History
Sr. System Engineer - Quality Tester
Bank Of America ( Via Infosys )
09.2024 - Current
- Execute functional, integration, regression, and end-to-end testing for Bank of America web applications, supporting reliability across claims, online banking, and transaction-processing workflows.
- Experience in REPS, a banking platform used to process returns,exceptions, cash letters, deposit matching, ACH,RCK transactions, and operational workflows
- Tested end-of-day operational workflows; analyzed transaction failures and processing exceptions.
- Develop and execute test plans, test strategies, and test cases aligned with Agile sprint requirements, software requirements, and project standards.
- Perform API and integration testing banking claims systems and upstream/downstream applications to validate end-to-end functionality and data flow.
- Managed defect logging and tracking, collaborated with developers for timely resolution, and communicated test status and risks throughout sprint cycles to maintain project transparency.
- Supported automation execution using Cucumber, and BDD frameworks
- Document test results, participate in daily stand-ups and sprint reviews, and contribute to continuous improvement across the software testing lifecycle.
Sr. Associate - Quality
Bank Of America ( Via Synechron )
02.2023 - 08.2024
- Supported Bank of America Enterprise Fraud and Claims Management, a PEGA-based application covering end-to-end fraud and non-fraud dispute processing.
- Tested Erica chatbot functionality, debit/credit-card claims, online banking, CSR-channel transactions, and dispute-processing scenarios to ensure seamless user experiences.
- Developed test plans and strategies, designed and executed test cases, and aligned QA activities with Agile sprint delivery and software requirements.
- Performed functional, regression, integration, API, and end-to-end testing, coordinating validation with upstream and downstream applications.
- Analyzed QA processes and quality metrics to identify and implement improvements in test efficiency, coverage, and release quality.
- Executed automated test scripts with Selenium, Cucumber, and BDD frameworks, enhancing automation for recurring release cycles.
- Tracked defects through resolution, maintaining test evidence for sprint retrospectives, audit requirements, and project standards to ensure compliance and quality.
- Provided regular progress updates to management, highlighting test status, achievements, risks, challenges, and next steps.
- Client: Bank of America
Branch Sales and Service Associate (Banker/Teller)
PNC Bank
11.2019 - 03.2020
- Managed customer account services, branch transactions, and issue tracking while adhering to security procedures in regulated banking environment.
- Logged customer issues in JIRA and ensured daily operational controls, including ATM balancing and cash handling, were consistently maintained.
Banker/Teller
Santander Bank
Pennington, NJ
11.2018 - 10.2019
- Managed deposits, withdrawals, transfers, money orders, cash controls, and daily ATM balancing to maintain accurate financial operations.
- Delivered customer account services and transaction support, ensuring compliance with branch security and operational procedures.
- Created CRM tickets for customer issues and facilitated branch opening/closing procedures and customer service activities.
QA Analyst / CSR Consultant
Reliance Communications - Adventity
Thane, India
06.2005 - 12.2007
- Served as QA Tester for internal applications, developing and executing functional and regression test cases to ensure software quality and reliability.
- Analyzed requirements, designed comprehensive test cases, documented detailed test procedures, and maintained test results and issue-tracking records.
- Collaborated with cross-functional teams during project implementations to support quality-assurance activities and issue resolution.
- Compiled and validated monthly management reports in Excel, tracking operational metrics to support data-driven decision-making.
- Tools used: Office, Word, Excel, shared locations, and SharePoint.
Education
Bachelor of Arts -
Mumbai University
05-2005
Skills
- Functional Testing
- Regression Testing
- Integration Testing
- End-to-End Testing
- API Testing
- Web & Mobile Testing
- UAT
- Erica Chatbot Testing
- Online & Digital Banking
- Test Planning & Execution
- Defect Management
- SQL
- Agile / Scrum
- JIRA / ALM / Octane
- Selenium – Working Knowledge
Accomplishments
- Infosys 'Insta Award', 06/01/25, Recognized for outstanding performance on the claims project.
- Santander Bank 'Wow Patrol Award', 06/01/19, Recognized for exceptional performance, commitment, and contribution to client satisfaction.
Timeline
Sr. System Engineer - Quality Tester
Bank Of America ( Via Infosys )
09.2024 - Current
Sr. Associate - Quality
Bank Of America ( Via Synechron )
02.2023 - 08.2024
Branch Sales and Service Associate (Banker/Teller)
PNC Bank
11.2019 - 03.2020
Banker/Teller
Santander Bank
11.2018 - 10.2019
QA Analyst / CSR Consultant
Reliance Communications - Adventity
06.2005 - 12.2007
Bachelor of Arts -
Mumbai University