CHRISTOPHER PRITCHETT
Sacramento,CA
Summary
Dynamic business owner with 20 years at CAPS CUSTOM FLOORS, excelling in project management and client relations. Proven expertise in cost reduction and quality assurance, fostering strong vendor partnerships. Adept at team leadership and staff development, driving high customer satisfaction through strategic planning and effective problem resolution. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner
CAPS REFINISHING
Sacramento, CA
06.2022 - Current
- Tub, Tile & Countertop Refinishing
- Specialized Refinishing & Restoration: Applied advanced techniques for bathtub, tile, and countertop refinishing, ensuring high-quality, durable results. Provided efficient paint skills for comprehensive interior renovations.
- Maintenance & Handyman Services: Performed diverse maintenance and handyman tasks, addressing a wide range of property needs. Executed bathroom remodeling projects from conception to completion.
- Project Estimation & Planning: Developed accurate project estimates, ensuring transparency and realistic timelines for clients.
- Quality Assurance & Compliance: Maximized quality assurance through compliance with regulatory guidelines and industry best practices.
- Delegated duties to employees based on skillset.
- Trained and monitored employees to teach daily tasks and improve performance.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Kept detailed progress records to hit strict deadlines and adjust plans.
Owner
CAPS CUSTOM FLOORS
Sacramento, CA
06.2002 - 06.2022
- Business Ownership & Operations: Managed all aspects of a successful flooring contracting business for 20 years, optimizing resource allocation within budgetary limits. Utilized data analytics to identify areas for improvement in project efficiency and cost-effectiveness. Developed and implemented strategies that reduced costs while maintaining high-quality standards. Maintained accurate financial records using QuickBooks and managed inventory to ensure product availability. Established strong relationships with vendors, negotiating favorable terms for quality products.
- Team Leadership & Management: Organized and managed multiple teams of employees, ensuring on-time and within-budget project completion. Recruited, trained, evaluated, and supervised staff, fostering a highly skilled and motivated workforce. Managed staffing, scheduling, and payroll operations.
- Client Relations & Project Management: Negotiated contracts and agreements with business partners and customers, securing favorable terms. Demonstrated an unwavering commitment to customer satisfaction, resolving complex issues and building strong client loyalty.
- Flooring Expertise: Performed professional installation of all types of flooring.
Part-Time Bus Boy, Prep Cook, Host
Ranch Cafe
Sacramento, CA
01.1993 - 01.1995
- Followed recipes to prepare meals according to customer specifications.
- Communicated effectively with fellow staff members regarding meal preparations.
- Ensured that all dishes were prepared correctly by tasting them before serving.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Managed incoming calls during busy shifts.
- Performed light administrative duties such as filing documents and taking messages.
- Resolved conflicts between customers when necessary.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
Education
High School Diploma -
El Centro High School
El Centro, CA01.1997
Skills
- Maintenance/Handyman Skills
- Interior Renovations
- Bathroom Remodeling
- Efficient Painting
- Refinishing
- Business Ownership
- Data Analytics
- Budget Management
- Cost Reduction
- QuickBooks
- Inventory Management
- Vendor Negotiation
- Contract Negotiation
- Project Estimating
- Staff Training & Development
- Coaching & Mentoring
- Team Oversight
- Scheduling
- Payroll Management
- Business Development
- Installation of All Flooring Types
- C15 Flooring License
- Customer Satisfaction
- Relationship Building
- Problem Resolution
- Client Loyalty
- Highly Motivated
- Resourceful
- Results-Driven
- Adaptable
- Strong Work Ethic
- Project management
- Quality assurance
- Client relations
- Contract negotiation
- Growth strategy implementation
- Strategic planning
- Business development
- Staff hiring
- Staff management
- Supply chain optimization
- Service quality assurance
- Administrative oversight
- Operations management
Certification
- C15 Flooring License
- Bathtub Tile and Countertop Refinishing Certification
Timeline
Owner
CAPS REFINISHING
06.2022 - Current
Owner
CAPS CUSTOM FLOORS
06.2002 - 06.2022
Part-Time Bus Boy, Prep Cook, Host
Ranch Cafe
01.1993 - 01.1995
High School Diploma -
El Centro High School