Pritesh Patel

Guest Service and Interaction:

• Greeting Guests: Welcoming guests upon arrival with a friendly and professional demeanor.
• Check-in and Check-out: Efficiently processing guest arrivals and departures, including verifying reservations, issuing room keys, taking payments, and providing necessary information.
• Providing Information: Answering guest inquiries about hotel services, local attractions, directions, transportation options, and other relevant information.
• Handling Guest Requests: Addressing guest needs and requests promptly and effectively, such as arranging wake-up calls, booking taxis, making restaurant reservations, or providing extra amenities.
• Resolving Guest Complaints: Listening attentively to guest concerns, empathizing with their situation, and attempting to resolve issues to their satisfaction, escalating to a supervisor when necessary.
• Building Rapport: Creating positive interactions with guests to enhance their stay and encourage repeat business.
• Maintaining a Professional Appearance: Adhering to the hotel's dress code and maintaining a neat and professional appearance at all times.

Administrative and Operational Tasks:

• Managing Reservations: Processing new reservations, modifying existing ones, and canceling bookings accurately.
• Maintaining Guest Records: Updating guest information in the hotel's property management system (PMS).
• Handling Payments: Processing credit card transactions, cash payments, and issuing receipts.
• Balancing Accounts: Performing daily reconciliation of cash drawers and ensuring accuracy of financial transactions.
• Operating the Switchboard: Answering and directing phone calls in a professional and courteous manner.
• Managing Room Inventory: Monitoring room availability, coordinating with housekeeping to ensure rooms are ready, and managing room assignments.
• Distributing Mail and Messages: Receiving and distributing mail, packages, and messages for guests.
• Maintaining the Front Desk Area: Ensuring the front desk area is clean, organized, and presentable.
• Preparing Reports: Generating daily reports on arrivals, departures, occupancy, and other relevant data.
• Following Security Procedures: Adhering to hotel security protocols to ensure the safety of guests and staff.
• Communicating with Other Departments: Liaising with housekeeping, maintenance, food and beverage, and other departments to fulfill guest requests and ensure smooth operations.

Sales and Revenue Generation:

• Promoting Hotel Services: Informing guests about hotel amenities, restaurants, and special offers.
• Up-selling: Encouraging guests to upgrade their rooms or utilize additional hotel services.
• Providing Information on Loyalty Programs: Promoting and enrolling guests in the hotel's loyalty program.

Emergency Procedures:

• Knowing Emergency Protocols: Being familiar with emergency procedures, including fire safety, medical emergencies, and security breaches.
• Assisting Guests During Emergencies: Providing guidance and support to guests in emergency situations.
• Contacting Emergency Services: Knowing when and how to contact the appropriate emergency services.

Key Skills and Attributes:

• Excellent Communication Skills: Both verbal and written, with the ability to communicate clearly and professionally.
• Strong Customer Service Skills: A genuine desire to help and please guests.
• Problem-Solving Skills: The ability to identify and resolve guest issues effectively.
• Organizational Skills: The ability to manage multiple tasks and prioritize effectively.
• Attention to Detail: Accuracy in handling reservations, payments, and guest information.
• Computer Literacy: Proficiency in using hotel PMS software and basic computer applications.
• Professionalism: Maintaining a positive attitude and professional demeanor at all times.
• Ability to Work Under Pressure: Remaining calm and efficient during busy periods.
• Teamwork: Collaborating effectively with other hotel staff.
• Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays.

1. Inspections and Audits:

• Regular Workplace Inspections: Conducting routine inspections of the entire manufacturing facility, including production areas, storage areas, walkways, and emergency exits, to identify potential hazards.
• Machine-Specific Inspections: Inspecting injection molding machines, auxiliary equipment (e.g., granulators, dryers, robots), and safety devices (e.g., interlocks, guards, emergency stops) to ensure they are in safe operating condition.
• Safety Equipment Checks: Verifying the availability, condition, and proper maintenance of personal protective equipment (PPE), such as safety glasses, gloves, and hearing protection.
• Compliance Audits: Ensuring the facility and its operations comply with relevant safety regulations (e.g., OSHA standards in the US), industry standards (e.g., ANSI/PLASTICS B151.1), and the company's internal safety policies and procedures.
• Lockout/Tagout (LOTO) Verification: Monitoring and verifying that LOTO procedures are correctly implemented during maintenance and servicing of equipment.
• Chemical Handling and Storage: Inspecting the storage, handling, and disposal of plastics resins, colorants, additives, and any other chemicals used in the process to ensure compliance with safety and environmental regulations.
• Fire Safety Equipment: Checking the functionality and accessibility of fire extinguishers, fire suppression systems, and ensuring fire safety protocols are in place.
• Electrical Safety: Identifying potential electrical hazards, ensuring proper wiring, grounding, and guarding of electrical equipment.

2. Hazard Identification and Risk Assessment:

• Identifying Potential Hazards: Recognizing and documenting potential safety hazards related to machinery, processes, materials, and the work environment.
• Conducting Risk Assessments: Evaluating the likelihood and severity of identified hazards to determine the level of risk.
• Recommending Corrective and Preventive Actions: Developing and recommending appropriate measures to eliminate or control identified hazards and reduce risks.

3. Training and Education:

• Conducting Safety Training: Providing safety training to employees on various topics, including machine operation safety, emergency procedures, chemical handling, PPE use, and LOTO procedures.
• New Employee Orientations: Ensuring new hires receive comprehensive safety orientations before starting work.
• Developing Safety Materials: Assisting in the development and distribution of safety guidelines, procedures, and informational materials.

4. Incident Investigation and Reporting:

• Investigating Accidents and Incidents: Thoroughly investigating all accidents, near misses, and safety-related incidents to determine root causes and contributing factors.
• Developing Corrective Actions: Recommending and following up on corrective actions to prevent recurrence of incidents.
• Maintaining Safety Records: Keeping accurate records of inspections, audits, training, incidents, and corrective actions.

5. Compliance and Regulatory Knowledge:

• Staying Updated: Keeping abreast of changes in safety regulations and industry standards relevant to plastic injection molding.
• Ensuring Compliance: Implementing and enforcing procedures to ensure ongoing compliance with all applicable regulations.
• Liaising with Regulatory Agencies: Interacting with safety and health authorities as needed.

6. Promoting a Safety Culture:

• Leading by Example: Adhering to all safety rules and promoting safe work practices.
• Encouraging Employee Involvement: Fostering a culture where employees are encouraged to report hazards and participate in safety initiatives.
• Participating in Safety Meetings: Contributing to safety committee meetings and discussions.

Specific Areas of Focus in Plastic Injection Molding:

• Machine Guarding: Ensuring all moving parts of injection molding machines are properly guarded to prevent contact.
• High Temperatures and Molten Plastic: Implementing procedures to prevent burns from hot surfaces and molten plastic.
• High Pressure: Understanding and mitigating risks associated with hydraulic systems and injection pressures.
• Ergonomics: Identifying and addressing ergonomic hazards related to repetitive tasks and heavy lifting.
• Dust and Fumes: Ensuring adequate ventilation to control exposure to plastic dust and potential fumes.

Managed restaurant and banquet hall business which included 40 employees Responsible for entire day to day operation.

• Administer daily operations

• Create, review and implement business procedures

• Work with department heads

• Plan and Manage company activities and finances

• Take care of company expenditure and bills

• Handle business procurements

• Delegate responsibilities
Hire, train and assess hard working staff

• Execute administrative responsibilities

Periodic meetings with department heads and teams on daily issues

Ensure that the monthly sales and customer satisfaction targets are achieved

• Providing technical, planning and process support to pursue diversification into city(urban) gas distribution (CGD) sector in India by participating in the bid and tendering process.

• Evaluate compliance and process requirements of Petroleum and Natural Gas Regulatory Board (PNGRB). PNGRB regulates distribution and marketing of gas and petroleum products and grants permissions for laying CGD network etc. in different cities and districts across India.

• Operation and Maintenance of Cross- Country Hydrocarbon Pipeline (Dahej –Gandhar-Baroda Pipeline) of Reliance Industries Limited.

• Day to day Monitoring, Operation and Maintenance of cross-country Pipeline of Propylene, Naphtha and Ethylene Cross Country Pipelines of Semi Rich Gas and
Lean Gas of 26” and 24” diameter respectively

• Monitored and manned control room to observe/maintain pipeline parameters like Pressure, temperature, flow, PSP and other related field data on SCADA and field