PRITESH RANJITBHAI PATEL
Bordentown,NJ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
GRUBHUB HOLDIING LLC
01.2018 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Navigated efficiently through various routes for timely food deliveries.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Participated in regular training sessions to stay updated on company policies and product offerings.
- Verified orders prior to completing deliveries to avoid customer complaints.
Front Desk Manager
MATA DI LLC TBA TRAVELETTE MOTEL
04.2016 - Current
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Ensured data accuracy through regular audits of guest profiles.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
Education
BACHELORS OF COMMERCE - ACCOUNTS AND TAXATION
MUMBAI UNIVERSITY
MUMBAI, INDIA06.2008
Skills
- GPS Navigation
- Motor Vehicle Operation
- Customer Communication
- Payment Handling
- Order Verification
- Delivery Coordination
Timeline
Food Delivery Driver
GRUBHUB HOLDIING LLC
01.2018 - Current
Front Desk Manager
MATA DI LLC TBA TRAVELETTE MOTEL
04.2016 - Current
BACHELORS OF COMMERCE - ACCOUNTS AND TAXATION
MUMBAI UNIVERSITY
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