Priti Taneja
Milpitas,CA
Summary
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sr. Associate | Compliance Product Assurance
Amazon Development Center India Pvt Ltd
Pune, Maharashtra
07.2020 - 03.2021
- Report violations of rules, regulations, policies, and procedures by evaluating or recommending initiation of investigative and corrective procedures.
- Performed deep audits of Test Reports to assess compliance with Consumer Product Safety Improvement Act (CPSIA). standards, CPSC-Accepted Testing Laboratories, Children’s Product Certificate.
- Assessed existing policies and procedures to meet goals and objectives and encourage on-time reviews.
- Managed compliance product and service reseller review program.
- Provides ideas for process improvements to enhance process efficiency, quality and customer experience
- Respond to stakeholders with guidance and flags any updates to Lead/Manager
- Processed every case with 100% quality.
- Documented noncompliance activities and communicated with Manager on remediation.
- Supported and trained customers on compliance-related issues.
- Enforced compliance with complex state and federal laws, rules and regulations for industry.
- Monitored SOP to deliver best services to Amazon seller.
Lead Associate | Payment Operations
WNS Global Services Pvt. Ltd.
Pune, Maharashtra
01.2018 - 12.2019
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with clients through positive attitude and attentive response.
- Increased profitability and productivity 60% by minimizing downtime and streamlining quality control procedures.
- Posted up to 100 invoice payments per day to accounts and maintained record of 100 % quality.
Sr. Advisor | Marketplace Seller Support
Sears
Pune, Maharashtra
01.2016 - 02.2017
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
- Provided seller support on refunds, posted feedback and policy changes.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Issued credits for contested returns, shipping fees and damaged merchandise.
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Supported vendor account, strengthening accounts through timely and clear communication.
- Identified and addressed vendor concerns, working with development teams to achieve resolution.
Customer Relationship Officer | Retail Store
Titan Industries Ltd
Pune, Maharashtra
06.2011 - 01.2012
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Displayed merchandise by arranging in appealing ways to boost sales.
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
Education
Post Graduate Program - Retail Marketing
MITCOM University
Maharashtra08.2014
MBA - Marketing
Punjab Technical University
Distance Education From Pune08.2014
BBA - Marketing
Ness Wadia College of Commerce
Pune08.2011
Skills
- Business Management and Development
- Client Management
- Operation Management
- Project Management
- Payment Management
- Analytical Thinking
- Regulatory Monitoring
- Managing Operations and Efficiency
- Account Planning and Management
- MS Office
- Attention to Detail
Accomplishments
- Awarded for All Rounder Performer in quarterly assessment.
- Awarded for League of Champions signed by corporate VP, Operations.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
Project Management | NCG Institute
Communication Foundation | LinkedIn
Managing Project stakeholder | LinkedIn
Process Improvement Foundation | LinkedIn
Being an Effective Team Member | LinkedIn
Project Management Simplified | LinkedIn
Timeline
Sr. Associate | Compliance Product Assurance
Amazon Development Center India Pvt Ltd
07.2020 - 03.2021
Lead Associate | Payment Operations
WNS Global Services Pvt. Ltd.
01.2018 - 12.2019
Sr. Advisor | Marketplace Seller Support
Sears
01.2016 - 02.2017
Customer Relationship Officer | Retail Store
Titan Industries Ltd
06.2011 - 01.2012
Post Graduate Program - Retail Marketing
MITCOM University
MBA - Marketing
Punjab Technical University
BBA - Marketing
Ness Wadia College of Commerce
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