Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pritiben Patel

Oklahoma City,OK

Summary

Dynamic hospitality professional with extensive experience at Days Inn, excelling in customer service and complaint resolution. Proven ability to enhance guest satisfaction through effective problem-solving and relationship-building. Fluent in English, Gujarati, and Hindi, I leverage strong administrative skills to manage reservations and improve operational efficiency.

Professional hospitality worker with keen eye for detail in front desk operations. Proven ability to handle guest inquiries and resolve issues efficiently. Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.

Overview

23
23
years of professional experience

Work History

Front Desk Clerk

Days Inn
06.2019 - Current
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
  • Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Drive-Thru Cashier

Braums Ice Cream And Dairy
07.2010 - 06.2020
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.

Motel Front Desk Clerk

Ramada Inn
06.2008 - 06.2019
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.

Retail Sales Associate

Kmart
06.2009 - 06.2014
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Bank Teller

IBC Bank
06.2007 - 06.2008
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Retail Cashier

Williams
06.2007 - 06.2008
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .

Motel Manager

Green Carpet Inn
09.2002 - 06.2007
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.

Education

Bachelor in Commerce - Business Administration

M.S. University
Vadodara, Gujarat, India

Skills

  • Time management
  • Customer service
  • Administrative skills
  • Problem-solving skills
  • Hospitality management
  • Complaint resolution
  • Guest relations
  • Reservation management
  • Customer service management
  • Front office management
  • Problem-solving
  • Registration processing
  • Fluent in Gujarati and Hindi and English

Timeline

Front Desk Clerk

Days Inn
06.2019 - Current

Drive-Thru Cashier

Braums Ice Cream And Dairy
07.2010 - 06.2020

Retail Sales Associate

Kmart
06.2009 - 06.2014

Motel Front Desk Clerk

Ramada Inn
06.2008 - 06.2019

Bank Teller

IBC Bank
06.2007 - 06.2008

Retail Cashier

Williams
06.2007 - 06.2008

Motel Manager

Green Carpet Inn
09.2002 - 06.2007

Bachelor in Commerce - Business Administration

M.S. University

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