PRITTANIA SHAW
Cambria Heights
Summary
Dynamic Senior Procedural Coordinator at NY Presbyterian Hospital with a proven track record in streamlining surgical processes and enhancing patient flow. Expert in multitasking and effective communication, I foster strong team collaboration while managing complex scheduling and authorizations, significantly improving operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Procedural Coordinator
NY Presbyterian Hospital
Brooklyn
01.2025 - Current
- Acquired prior authorizations for surgical procedures and diagnostic studies.
- Streamlined procedure implementation by identifying and addressing inefficiencies in existing processes.
- Offer administrative support to Chief of Neurosurgery and schedule administrative/clinical appointments for patients and physicians.
- Provide exceptional services in all surgical booking with operating room, directing patients through pre-operative process, and coordinating all correspondence with insurance companies.
- Steer end-to-end operations, such as preparing agendas, check requests, purchase orders, and travel expenses as well as planning such as, coordinating catering for luncheons, for meetings.
- Developed strong working relationships with staff, fostering a positive work environment.
Care Coordinator 1-II
Memorial Sloan Kettering Cancer Center
Uniondale
01.2019 - 12.2024
- Deescalate emotional or irate patients in a calm and firm demeanor.
- First point of contact between the patient, the family, and the clinical team.
- Responsible for the coordination of appointments, surgeries, procedures, and radiologic scans.
- Transcribe laboratory or pathology orders from the physician's disposition.
- Working in Symptomatic Care Clinic by assisting in supporting patients and medical staff by answering incoming calls, organizing charts, and admitting new patients.
- Organized and managed sensitive data in over 12 excel spreadsheets, retrieving and delivering information daily.
- Collaborates with breast imaging specialist and radiologic technicians to maintain proper patient flow throughout day in breast imaging department.
- Oversees training of new care coordinators in radiology department.
- Demonstrated exceptional ability to streamline productivity through multitasking of several different operations by creating a more efficient workspace by proactively anticipating departmental needs.
- Women on the move (WWM) coordinated with fundraising staff & outside vendors to set up 5-10 events per year to help raise awareness for Cancer Research.
Patient Service Assistant - Surgical Coordinator
North Shore LIJ Hospital
Long Island-Manhattan
01.2014 - 12.2018
- Scheduling patient appointments, verified insurance, and updated patient demographics and still being able to work effectively in fast-paced environments.
- Used GECB to train incoming staff in collecting copayments, balance batches at the end of the practice day.
- Oversaw communication between various services in hospital, by sending over 100 of emails or more.
- Communicate effectively with numerous insurance carriers for referrals, authorizations, and verifying coverage.
Education
MBA - Masters Business Administration
Phoenix University
Arizona City, AZ05.2025
Bachelor of Science - Community Health Education
York College
Queens, NY06.2017
Medical Assistant Certificate Program -
Sanford Brown Institute
Garden City, NY03.2013
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Team leadership
- Time management
- Problem solving
- Reporting
- Setting goals and deadlines
- EMR systems
- Project management
- Effective communication
Timeline
Senior Procedural Coordinator
NY Presbyterian Hospital
01.2025 - Current
Care Coordinator 1-II
Memorial Sloan Kettering Cancer Center
01.2019 - 12.2024
Patient Service Assistant - Surgical Coordinator
North Shore LIJ Hospital
01.2014 - 12.2018
MBA - Masters Business Administration
Phoenix University
Bachelor of Science - Community Health Education
York College
Medical Assistant Certificate Program -
Sanford Brown Institute