Privia Clark
Customer Service Representative
Albany,GA
Summary
Dedicated customer service representative with strong customer service background and top-notch abilities in directing calls to maximize call volume. Expert in using databases to gather information, update accounts and implement new solutions. Tech-savvy and quick learning with strong attention to detail.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
CurrentCall Center Customer Service Agent
Global Medical Response
Greenwood Village, Colorado
12.2022
- Conflict resolution
- Excellent communication skills
- Customer satisfaction
- Technical troubleshooting
- Call management
- Inbound call management
- Escalation management
- Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.
- Followed up on customer calls, providing new information.
- Built rapport with customers through actively listening to maximize opportunities.
- Assisted customers with troubleshooting and resolving technical issues.
- Prepared call logs and call reports for supervisor review.
- Researched to provide accurate and complete information.
Resolution Coordinator
Walmart
Bentonville, AR
04.2022 - 07.2022
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Researched and analyzed individual parties' positions to understand dispute background.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Responded to customers via, chat, email, and phone.
Customer Service Representative
Tyme Global Technologies
08.2021 - 02.2022
- Gathered and verified required customer information for tracking purposes.
- Set up customer accounts in system and updated details to reflect current information.
- Analyzed call volume and average call time to monitor performance and productivity.
- Addressed and resolved customer concerns and complaints.
Education
High School Diploma - English
Terrell High School
Dawson, GA 07.2008 - 05.2009
Skills
Complaint resolution
Creative problem solving
Excellent written and oral communication
Customer Relations
Telephone etiquette
Timeline
CurrentCall Center Customer Service Agent
Global Medical Response
12.2022
Resolution Coordinator
Walmart
04.2022 - 07.2022
Customer Service Representative
Tyme Global Technologies
08.2021 - 02.2022
High School Diploma - English
Terrell High School
07.2008 - 05.2009