Priya Anand

• Led the NAM End to End supply chain Program Management team for global key clients in FMCG, Auto, Industrial and Chemicals and cold chain segments contributing to 20% of total NAM revenue for Maersk
• Developed strategic Program Plans for growth and retention of Global Key Client Management portfolio for Automotive/ Industrial, Chemicals, FMCG and Cold Chain verticals with a $100mn growth portfolio.
• Mentored a team of 9 directors and 10 program Managers in achievement of Customer program development and delivery objectives.
• Displayed high-level sales, negotiation, proposal and solutioning skills in end to end supply chain Management
• Conducted business reviews and program briefings for C Suite Client stakeholder Management
• Built cohesive teams and devised clear, actionable plans to meet program goals.
• Led client relationship management, contract and Program Management in Ocean, Air, Customs, Landside, Warehousing, First, middle and last mile delivery.

• Led the One TMS Team for Americas for implementation of Transport Management solution moving from legacy to digital environment
• Monitored Program adherence to established schedules and operating budgets.
• Set up and tracked KPI and monitored net profitability of assigned agreements.
• Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
• Demonstrated high-level knowledge of Business processes, relevant technologies and applicable compliance to regulations in Ocean, Air, Customs, Cross Border and Warehousing.
• Conducted regular review meetings and program briefings for corporate management in Head Quarters and Regional Office.

• Managed multiple strategic projects with numerous sub-projects or workstreams under the Managing Director's office
• Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
• Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
• Built teams to address project goals and objectives for multiple projects.
• Coached team members on productivity strategies to accomplish challenging goals.
• Devised creative solutions to critical customer and user needs.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Interacted with customers and clients to identify business needs and requirements.
• Leveraged project management processes and tools to define and execute projects.
• Established milestones and objectives based on input from functional areas and stakeholders.
• Set up pilot tests and revised programs based on feedback and results.
• Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
• Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for Managing Director's office.

• Developed both long-term strategic vision and strategy for a 10 member team and managed day-to-day sales operations generating volume and revenue over 5 million.
• Established and cultivated solid business relationships with new or existing customers in various industries
• Developed professional relationships with existing local businesses and prospects, collaborating to grow account base and establish unprecedented revenue channels from negative numbers to positive 10 plus percentage.
• Provided training and mentoring on business account and prospect engagement, consistently collaborating with leadership to generate leads and develop productive account relationships.
• Recruited, retained and supported diverse team of sales professionals with collaborative leadership and goal setting.

· Denmark: As Global Head of Inside sales Channel in Copenhagen, Denmark- set up the new channel across the 56 regions in Maersk and growing the channel from less than 2% to 15% channel share in a year’s time through effective coaching of the sales Managers and running campaign initiatives.

· Implementing the sales strategy and the new sales organization for Maersk global as part of Centre Sales Excellence department.

· India: 2010-2013 Regional customer service Head for India South and East –P&L responsible for 8 ports and 4 ICD locations in one of the largest regions in India- recognized as the CS leader with high Customer NPS and high Employee Engagement.

· Set up of centralized customer service team in the largest region for India for export and import operations.

· Led the migration of standardized process to the One Team Customer service in shared service Centre.

· Set up Maersk owned offices in 3 new ports and moving away from sub-contractors for Operations, customer service, CFS and port/vessel gate controls.

· Piloted and implemented many new campaigns, processes and initiatives during the tenure and recognized by Maersk India as one of the 3 valuable employees for the years 2010-2013- Projects include Feeder vessel optimization, set up of online payments and move to E delivery orders and E invoicing.

· India and Singapore: Started my career as Management Trainee- in Customer service, Marketing and Finance teams.

Trade Lane manager for Intra Asia & Australia to World in the Regional HQ in Singapore.

2004-2007-Setting up from ground zero- Customer service, Inside sales teams in India for Chennai-South India region and managing a 30 plus member team for export and Import customer services.