Priya Bhoyar
Certified Salesforce Admin
Fort Mill,SC
Summary
Certified Salesforce Administrator with 2 years of experience in customer support; seeking positions in Salesforce platform with your organization to utilize acquired customer service skills.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Atlas Copco
Charlotte, NC
04.2019 - 03.2021
- A key customer contact for US and International customers to provide information about the availability and delivery of the product.
- Coordinate between the planning team, buyers and warehouse to support customers.
- Enter the details of non-EDI customer orders in the system
- Help customers to unlock accounts or reset their passwords
- Generate reports and resolve possible order delays and clear backlog.
- Worked on My Quest, SAP, and Power BI
- Provide training to new employees
- Organized and managed Customer Event in year 2020.
- Hosted monthly customer training events.
Customer Support Executive
Sanstar Microsystem Pvt Ltd
Nagpur, Maharashtra India
03.2016 - 03.2017
- Referred unresolved customer grievances to supervisor for further investigation.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Responded to all customer inquiries thoroughly and professionally.
- Answered customer telephone calls promptly and in an appropriate manner.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Alerted customers to upcoming sales events and promotions.
- Documented and communicated all claim activity in a timely and effective manner, while supporting the outcome of claim files.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions regarding merchandise and pricing.
Education
Bachelor of Science - Electronics And Telecommunication
Nagpur University
Nagpur India 03.2009 - 03.2013
MBA - HR And Finance
Nagpur University
Nagpur India 03.2014 - 03.2016
Skills
Salesforce Certified Administrator
Security Specialist (Superbadge)
Lightning Experience Reports and Dashboard Specialist (Superbadge)
Business Administration Specialist (Sperbadge)
App Customization Specialist (Superbadge)
Certification
Salesforce Certified Administrator
Timeline
Salesforce Certified Administrator
03-2022
Customer Service Representative
Atlas Copco
04.2019 - 03.2021
Customer Support Executive
Sanstar Microsystem Pvt Ltd
03.2016 - 03.2017
MBA - HR And Finance
Nagpur University
03.2014 - 03.2016
Bachelor of Science - Electronics And Telecommunication
Nagpur University
03.2009 - 03.2013