Hi, I’m
Priya Chatterjee
Guest service
Ljubljana
Summary
Motivated and adapted proffesional with a strong blend of customer
handling skills and creative problem solving. Ability to manage the work. Communicate effectivly and deliver result in fast paced environment intensive experience in food and beverage operations at the executive position while currently responsible for taking care of guest service and satisfaction.
Overview
6
years of professional experience
1
year of post-secondary education
Work History
NamasteLjubljana
Guest relations specialist
02.2023 - Current
Job overview
- Complied consistently with hotel rules and regulations to maintain orderliness.
- Attended training sessions to improve skills in guest relations.
- Worked closely with all departments to ensure seamless service delivery for guest satisfaction.
HustlehubBengaluru, India
Central center head/ onboarding manager
04.2022 - 08.2022
Job overview
- Streamlined communication channels, enhanced internal information flow.
- Implemented cost reduction measures, reduced overhead expenses.
- Cultivated strong relationships with clients to secure repeat business.
Würfel KücheBengaluru, India
Administrative assistant
08.2021 - 02.2022
Job overview
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Facilitated internal communication.
Renaissance HotelBengaluru, India
Guest service ambasador
08.2020 - 07.2021
Job overview
- Assisted British citizens abroad, ensured safety and well-being during crises.
- Implemented security protocols strictly; ensured safety of embassy personnel and premises.
- Built relationships and rapport quickly for positive public and staff communications.
JW Marriott Bengaluru, India
Guest service associate
05.2019 - 12.2020
Job overview
- Resolved billing issues efficiently, improved overall experience for guests.
- Coordinated room services for enhanced guest comfort.
Education
Frankfinn institute of air hostess training india
Diploma from air hostess training and hospitality
04.2018 - 04.2019
Skills
Client satisfaction focus
Languages
English
Fluent
Hindi
Native
Bengali
Native
Slovenian
Beginner (A1)
Accomplishments
- Several appreciations. Comment cards and appreciation mails from GM and guests.
- Many times nominated for employee of the month.
- Featured in trip advisor.
- Awarded as the best grooming of the month.
- Nominee for the best feedback of the month.
Timeline
Guest relations specialist
Namaste
02.2023 - Current
Central center head/ onboarding manager
Hustlehub
04.2022 - 08.2022
Administrative assistant
Würfel Küche
08.2021 - 02.2022
Guest service ambasador
Renaissance Hotel
08.2020 - 07.2021
Guest service associate
JW Marriott
05.2019 - 12.2020
Frankfinn institute of air hostess training
Diploma from air hostess training and hospitality
04.2018 - 04.2019
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