Priya Donthireddy

• Maintain rate and property records, provide a high level of assistance to ratepayers.
• Maintain Council’s database notations file regarding payment plans and legal action.
• Identify and contact debtors: Locate customers who have outstanding debts and contact them to encourage repayment
• Analyze invoices and payment terms: Review customer invoices and payment terms to help with debt collection and cash flow
• Negotiate payment plans: Work with debtors to create payment plans that are affordable and sustainable
• Resolve issues: Address customer questions, complaints, and inquiries
• Provide client support: Help clients regain control of their finances and resolve or escalate issues
• Create debt management plans: Help clients create plans to reduce their debt over time
• Monitor accounts: Track debtors and follow up until accounts are paid in full.
• Input data from plans which includes land areas, frontages and lot and plan information into Councils software program.
• Assist with the maintenance of rate and property records, provide a high level of assistance to ratepayers and assist in collection of outstanding debts.
• Maintain database including the linking/delinting/merging of names and/or addresses.
• Attend to telephone and personnel enquiries and provide sound and accurate advice to solicitors and members of the public.
• Perform other duties as required within the position occupant's skill, competence and training.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
• Enhanced overall office productivity through effective staff management and coordination of daily tasks.

Providing prompt and efficient customer service answering telephone enquiries and responding to email enquiries.
Providing guidance on Council’s Planning services to residents and customers.

Developing positive relationships with both internal and external customers.
Investigate and resolve general customer enquiries by using acquired knowledge and information contained in Council’s corporate systems.
Undertake an extensive range of administrative duties to facilitate the planning permit process.
Maintain Council’s corporate systems with a high degree of accuracy and integrity.
Process payments and incoming correspondence daily.
Work closely with other team members to ensure administrative duties are carried out in a timely manner.
Participate and contribute to continuous process improvements.
Attend and contribute constructively at team meetings.
Create and maintain up to date Standard Operating Procedures.

• Electronic document management, distribution of electronic documents to existing Pathway applications, creation of new applications and ensuring documentation allocation and invoice creation to these applications.
• Processing of ePathway applications.
• Distribution of daily mail, faxes, photocopying, filing and general admin duties
• Processing property information and building search certificate requests and enquiries
• Printing of daily building inspection sheets
• Registering of phone calls within the Planning Phone call register
• Encoding Private Building Surveyors permit information, certificates, variations, notices, orders, etc
• Undertake Private Building Surveyor documentation checking in accordance with the Building Service Plan
• Distribution of amendments and updating all planning schemes
• Encoding cancellations and processing refund requests
• Processing planning and building plan requests and historical information searches
• Processing subdivision plan photocopying, distribution and authority letters
• Processing adjoining owners information requests
• Producing lapsed permit letters
To liaise and work with the Administration Team Leader on a regular basis to ensure regular communication and dissemination of information on procedures, requirements and standards of the directorate as it affects the Planning and Building Departments.
To liaise with other Council staff where and when necessary to ensure responsibilities are carried out in an effective and efficient manner.
To ensure that Planning and Building corporate standards are implemented and maintained to the corporate standards of Knox City Council.
To ensure that any confidential information associated with position is dealt with in the appropriate manner.

• Providing a high level of customer service to all customer (internal and external) over the telephone , emails and internet chats and for the provision of accurate information and service commitment
• Providing a professional, efficient and personal service as the first line of contact for all external customer through the telephone
• Timely and accurate processing of customer requests and enquirers
• Achieving agreed personal and team performance measures, and effective and timely reporting on same
• Contributing to a positive and professional working environment at all times
• Undertaking duties as assigned in in contact center in accordance with the roster
• Proactively participate in development activities for the team
• General Duties
• Carry out photocopying, scanning and general office duties
• Report any difficulties pertaining to the delivery of service to the Customer Service Coordinator
• Report any significant trends as to the nature of enquiries or complaints to the
• Customer Service Coordinator
• Process incoming and outgoing mail on a daily basis
• Answer general rates enquiries
• Accurately maintain Council’s property database with changes submitted by ratepayers with a high level of accuracy
• Accurately process and maintain pension rebates and verify all pension applications prior to system entry
• Accurately prepare land information certificates
• Accurately maintain Council’s property filing system, ensuring that all filing is completed
• Follow the council Records Management process ensuring all items are correctly categorized and entered as records in line with the process
• Follow the archival and retrieval procedures and systems as required
• Provide service to customers on the provision and collection of kerbside waste and recycling services
• Follow procedures for handling waste related requests
• Ensure all information is provided accurately and on a timely basis
• Undertake maintenance on the Companion Animals database register, in conjunction with the Local Law Officer to ensure records are up to date and accurate
• Ensure the Companion Animals database is accurate and process animal registrations and annual renewal notices
• Undertake other local laws related activities including the collection of fees and fines
• Accurately process payments by cash, cheques and EFTPOS daily.

• Providing accurate, efficient, and friendly service in line with the Customer Service
• Quality program with an aim to provide 1st Contact Resolution for customers
• Performing all work competently and efficiently and promote a positive image of
• Council to the public
• Assist/aid other Customer Service Officers in providing high level of service to the public and internal customers in accordance with departmental and organizational objectives
• Deal with difficult customer situations in a calm and professional manner
• Ensure customer requests for assistance/information are logged onto Council’s corporate Customer Request System and follow up on where appropriate to ensure a satisfactory outcome
• Duties
• Providing the first point of escalation for a broad range of inquiries, requests, complaints, transactions or issues via the telephone, in person at council’s service desks or via other communication channels
• Accurately and efficiently resolving enquirers, requests, complaints and issues, ensure they are adequately recorded in the relevant system
• Escalate where required to more senior ASSIST staff or to specialized internal staff
• Developing relationships with key service areas within City of Port Phillip and provide customer service support aligned with high quality standards
• Maintaining an up-to-date knowledge of Council services, activities and events
• Traveling and working across the three service centers and call center within the
• City of Port Phillip as required by the roster.

• Providing a high level of customer service to all customer (internal and external) over the telephone , emails and internet chats and for the provision of accurate information and service commitment
• Providing a professional, efficient and personal service as the first line of contact for all external customer through the telephone
• Timely and accurate processing of customer requests and enquirers
• Achieving agreed personal and team performance measures, and effective and timely reporting on same
• Contributing to a positive and professional working environment at all times
• Undertaking duties as assigned in in contact center in accordance with the roster
• Proactively participate in development activities for the team
• General Duties
• Demonstrate positive and supportive behaviours, consistent with Council’s values, towards all staff, contractors, and Councillors
• Utilizing technology providing specialist advice to customers and assist them with
• Council standards
• Embrace innovation, technology, and sustainability in delivering the objectives and key responsibilities of the role
• Ensure all internal and external customers receive professional, courteous, efficient service always
• Receive and resolve basic and higher-level enquirers on all services
• Entering new and updating existing customer information accurately on appropriate systems
• Processing service requests and provide customers with service information
• Identifying and escalating priority issues to back-office team
• Encouraging feedback on services provided and recognize the changing needs of the service and make recommendations to the Team Leader for service improvements.

• The National Disability Insurance Scheme (NDIS) is a new service that will provide support, care and access to services and technology for Australians with disabilities as well as their families and careers
• Responsibilities:
• Efficient and positive engagement of new and ongoing NDIS customer across
• Australia
• Respond to all incoming enquirers about NDIS services including assisting people to understand the NDIS
• Providing quotes for NDIS services and negotiating service agreements with new and existing NDIS customers
• Completing a range of administrative duties to establish and maintain accurate participant records
• Assist customers to understand and access the full range of services and supports that offers in addition to NDIS supports Languages English
• Working collaboratively and seamlessly with regional and organizational stakeholders to connect people to non-NDIS supports that they could benefit from
• Provide Coordination of Supports to eligible NDIS participants.

• Driving store sales and achieving targets, while controlling costs and losses
• Contributing to all aspects of the store including serving customers and stacking shelves
• Supervising and overseeing the training and development of team
• Managing and lead a highly competent store team
• Ordering and maintaining stock availability
• Deliver excellent service to ensure high levels of customer satisfaction
• Motivate the sales team to meet sales objectives by training and mentoring staff
• Create business strategies to attract new customers, expand store traffic, and enhance profitability
• Hire, train, and oversee new staff
• Respond to customer complaints and concerns in a professional manner
• Ensure store compliance with health and safety regulations
• Develop and arrange promotional material and in-store displays
• Prepare detailed reports on buying trends, customer requirements, and profits
• Undertake store administration duties such as managing store budgets and updating financial records
• Monitor inventory levels and order new items.

• Promoting the company's existing brands and introducing new products to the market
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals
• Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
• Gathering, investigating, and summarizing market data and trends to draft reports
• Implementing new sales plans and advertising
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.

• Manage daily operations of grocery store to meet store goals
• Provide direction and guidance to grocery staffs in their assigned job duties
• Follow and enforce store policies, security measures and customer service standards
• Provide excellent customer services for sales growth
• Develop positive shopping experience and ensure customer satisfaction
• Evaluate performance of each staff and provide appropriate feedback
• Perform inventory control to avoid over stock and low stock
• Manage product storage and rotation activities to reduce spoilage and damages
• Ensure that grocery shelves are maintained clean and organized
• Ensure that shelves are loaded with fresh products all the time
• Ensure that all products are properly tagged and labelled
• Assist in recruiting and training staffs on assigned responsibilities
• Assign daily workload and schedules to staffs
• Setup product displays in store entrance and other sections according to merchandising standards
• Maintain the store clean, safe, and appealing