Priya Gupta
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service (Volunteer)
Niagara Hindu Temple
02.2022 - Current
- Welcomed customers and created a friendly environment
- Managed orders, packaging, billing, and quality assurance
- Ensured accurate and timely distribution for high customer satisfaction
Lunchroom Supervisor
DSBN Academy
09.2022 - 01.2023
- Ensured the safety and security of students
- Communicated with staff, students, and parents
- Worked with students of varying needs and abilities
- Maintained excellent attendance and punctuality
- Committed to a diverse school community
Education
Master of Business Administration - Finance
06.2012
Bachelor of Business Administration - Finance
06.2010
Skills
- Friendly and experienced in working with customers from diverse backgrounds
- Skilled in supervising students in a lunchroom setting
- Experienced in online order management and bakery services
- Proficient in MS Office, Windows 10, Internet, and Payment Gateways
- Effective team player and capable of working independently
- Efficient multitasker in fast-paced environments
- Motivated, hardworking, and eager to learn new skills
- Flexible and open to improving work productivity
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
References
Available upon request
Languages
English
Professional Working
Hindi
Professional Working
Timeline
Lunchroom Supervisor
DSBN Academy
09.2022 - 01.2023
Customer Service (Volunteer)
Niagara Hindu Temple
02.2022 - Current
Master of Business Administration - Finance
Bachelor of Business Administration - Finance
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