PRIYA IYER
Newcastle,WA
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs.
Possess a good understanding of complete Headhunting and Customer Relationship Manager, Handling the clients with positive manner & retaining the existing clients & candidates. Involved in recruiting for middle & senior level, managerial and top positions. Possess a good understanding of complete knowledge of Web search tools (Monster.com/Naukri.com/Timesjob.com/LinkedIn) Strong in concepts and can elucidate with good presentation and communication skills. Good team player and would like to work in a challenging environment. Committed to work and proposed new ideas for improvement and cost saving many a times and appreciated by the clients for the work. Strong intuition in experience in end-to-end recruitments and HR policies with a good problem-solving ability and capable of meeting deadlines and delivering results under pressure. Dedicated & committed towards organization & work. Go-getter, Task Achiever, Proactive, Polite but firm, self-initiator. Personal and professional ethics. Learning new things, Possess excellent interpersonal skills with ability to handle multiple tasks; takes initiative to handle responsibilities independently as well as a proactive member of a team. Ability to adapt to change,also work in a fast pace environment.
Experienced Manager (HR Recruitment and Operations) with over 15+ years of experience in Finance/Banking/Sales/Energy/Education position. Excellent reputation for resolving problems and improving customer satisfaction.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Manager HR
Sharp Point Consultant
Mumbai, Maharashtra
06.2019 - 01.2022
- Recruitment and Operations-
- Managed over team of 7 to find applicants to fill in open positions
- Assessing candidates based on their background and experience
- Conducting preliminary interviews with candidates
- Finding new talent via cold calls, college campus visits, and job fairs
- Selecting applicants and walking them through an onboarding process
- Tracking applicant details in candidate database to determine relevant trends
- Researching new opportunities in how company can find and attract better candidates
- Completing recruiting and hiring processes according to state and federal regulations
- Using applicant tracking systems to help through high-volume positions
- Reporting to Directors.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Developed focused training programs, leadership pipeline and succession plans.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
Recruiter
Sharp Point HR Consulting firm
06.2019 - 01.2022
- As Manager HR recruitment and, Sourcing Candidates
- Screening candidates and Arranging interviews
- Coordinating- with client companies and candidates on compensation and packages helping them negotiating for same if necessary
- Established in business development and introducing new ventures to organization.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs
- Maintained filing system of current, prospective and future positions
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Improved office efficiency by effectively managing internal communications and correspondence
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Planned and launched large-scale events that boosted employee participation by 85%
Intern
Aspire Education India
Mumbai, Maharashtra
11.2017 - 05.2019
- (HR):
- Post new positions on websites and job boards
- Assist with screening resumes and applications
- Send offer to selected candidates and regret letters to candidates who are not selected
- Analyzing data for particular positions and conducting necessary interviews
- Collect and update database with new hire information (e.g., employment forms and contact information)
- Maintain payroll data including leaves, working hours, and bank accounts
- Proofread HR documents
- Help prepare Word, PowerPoint, and Excel documents (preparing pivot charts and table with available data.)
- Track progress, priorities, and deadlines of various projects and help other departments too.
- Sorted and organized files, spreadsheets and reports.
- Analyzed problems, identified solutions and made decisions.
- Interacted with customers by phone, email or in-person to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
- Restocked office supplies and retrieved files for staff.
- Answered incoming telephone calls, took down messages and provided information.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth.
- Took detailed meeting minutes, prepared meeting rooms and compiled paperwork to support department.
- Developed social media strategy templates for Twitter, Instagram, Facebook and LinkedIn.
- Applied extensive experience using Adobe Creative Suite to develop multimedia presentations.
- Sorted, organized and maintained files.
Sales Associate
Bath and Body Works
Exton, PA
01.2016 - 01.2017
- As Top Seller
- Welcoming customers into store
- Staying knowledgeable about products and its usage (Top 7 scents including seasonal collections, soaps and candles)
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Educated associates on market trends and stayed up-to-date on forecasts.
Debt Collector Representative
EOS CCA
Denver, CO
11.2012 - 07.2013
- Handling inbound and outbound calls for the clients and helping the customers to keep their credit history secured
- Maintaining client relationship management with the Ebay Corporation
- Building a strong customer relationship between the client and customer and maintaining their continuity in their business.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Processed debtor payments and updated accounts to reflect new balance.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Customer Service Associate
Convergys
Denver, CO
11.2011 - 01.2012
- Handling Calls from all parts of USA and solving customer issues and introducing about the new products
- Handling the billing issues and involved in cross-selling the products
- Maintaining the relationship with the customers
- Achieving the monthly and quarterly target set by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Boosted sales revenue by skillfully promoting diverse service options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Sales Consultant
World Class Service Force
Denver, CO
08.2011 - 11.2011
- Greeting the Customers and maintaining the relation and understanding the customer requirements and explaining them about the Dish TV Products
- Handling one of the store responsibilities of Dish TV
- Selling Dish products to door-to-door customers with team members
- Handling store activities and maintaining the track of the customers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Completed orders and organized product deliveries to meet customer timetables.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Created detailed sales presentations to communicate product features and market data.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels.
- Oversaw daily outbound calls to identify services that address primary needs.
SR HR Consultant
Emilestones Recruitment Search Firm India
Mumbai, Maharashtra
01.2010 - 02.2011
- Looking after hiring for Middle & senior level positions
- Understanding Client’s Requirement as per Job descriptions given
- Sourcing suitable resumes from Database
- Short-listing resume in accordance with the job profile
- Short listing of resumes from various channels of recruitment.
- Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Liaised between multiple business divisions to improve communications.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Devised hiring and recruitment policies for 15 employees company.
- Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
- Assessed client feedback and delivered information to management for corrective action.
- Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
Education
Bachelor’s Degree - Commerce (Financial Accounting & taxation
Mumbai University
Mumbai06.2007
MBA - Management, Human Resources
ICFAI University
Tripura11.2009
DHRM - Human Resources Development
NMIMS
Mumbai2019
ECCED (Cambridge Certified Halen O’Grady School), Certified Internationally Cambridge board for Jolly Phonics and Grammar - Early Childcare Education
Halen O Grady
UK04.2018
Skills
- Operating Systems, Windows NT/2000/XP/Vista/10O, Microsoft Excel(Functions and features), Microsoft Word, Microsoft PowerPoint
- Employee Relations Oversight
- Drafting and Administering Contracts
- Cross-Functional Collaboration
- Program Modification
- HR Consulting
- Exit Interviews and Processes
- Hiring Trends and Analysis
- HR Processes
- HR Policies
- Negotiation Tactics
- Bargaining Agreements
- New Employee Orientation
- Company Organization
- Equal Opportunities Facilitation
- Vendor Performance Management
- Accounts payable and receivables
- Grievance Resolution
- Employee Performance Reviews
- Onboarding, Training and Development
- Advising and Coaching
- Accurate Records and Reports
Accomplishments
· Promoted as the Top Seller in Bath and Body works March 2016
· Awarded as Top Collector through January 2013 -June 2013.
· Awarded as King of the Hill Award for April 2013 and May 2013.
· Awarded as Best Call Quality from Client through December 2012 to July 2013.
· Awarded as Exceptional Collector Denver-Core for March 2013
· Rewarded as No. 3 Representative of the month out of 3 representatives with World class
· Marketing.
· Promoted as Sr.HR Consultant within 3 months of joining.
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Manager HR
Sharp Point Consultant
06.2019 - 01.2022
Recruiter
Sharp Point HR Consulting firm
06.2019 - 01.2022
Intern
Aspire Education India
11.2017 - 05.2019
Sales Associate
Bath and Body Works
01.2016 - 01.2017
Debt Collector Representative
EOS CCA
11.2012 - 07.2013
Customer Service Associate
Convergys
11.2011 - 01.2012
Sales Consultant
World Class Service Force
08.2011 - 11.2011
SR HR Consultant
Emilestones Recruitment Search Firm India
01.2010 - 02.2011
Bachelor’s Degree - Commerce (Financial Accounting & taxation
Mumbai University
MBA - Management, Human Resources
ICFAI University
DHRM - Human Resources Development
NMIMS
ECCED (Cambridge Certified Halen O’Grady School), Certified Internationally Cambridge board for Jolly Phonics and Grammar - Early Childcare Education
Halen O Grady
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