PRIYA J
Process Specialist (Accounts Receivable)
Bangor,ME
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Process Specialist
Cognizant Technologies Solutions
06.2017 - Current
- Calling the Insurance companies and working on the claims accordingly
- Assignment of work order, setting a clear direction and providing support to the team members to meet assigned targets
- Maintaining payment tracking, payment floor, denial tracking and end of the report on daily basis
- Updating appeal trackers on monthly basis
- Maintaining feedback trackers and SOP (step of process)
- Maintaining good Individual and Team's Transactional Quality
- Prepare action plans as needed by means of improvement
- Conduct refresher and client required training for the process Under the direction of Team Manager, act as a resource person for specific regulations and protocols, to address issues and concerns on review process
- Facilitating pre-process, process training, giving assessments and maintaining training trackers to the new hires in the team Working on escalation and clearing the grid on weekly basis
- Keep minutes on all Program meetings
- Provided a high level of product and leadership support to team and client
- Developed effective relationships and built client loyalty by placing follow-up.
PRACTITIONER
Concentrix Daksh Services India Pvt Ltd
05.2015 - 02.2017
- Answered inbound phone calls in a fast-paced work environment, providing timely and excellent customer service
- Process all banking related transactions in an efficient, timely and accurate manner
- Handle customer accounts and resolve complaints; evaluate customer needs and recommend the most appropriate products and services over the phone
- Service customer enquiries, determine customer needs and provide solutions with regards to their banking requirements
Education
Intermediate -
SMT Kamalabai Comp PU College, Bangalore University
SSLC - undefined
Vijaya Bharathi public school, Karnataka State Board
B.B.M(Bachelor of business management) -
Goodwills Christian College For Women, Bangalore University
Skills
Team Handling
Process Improvement
Training and mentoring
Teamwork and Collaboration
Task Prioritization
Continuous Improvement
Problem-Solving
Languages
English
Tamil
Tamil
Timeline
Process Specialist
Cognizant Technologies Solutions
06.2017 - Current
PRACTITIONER
Concentrix Daksh Services India Pvt Ltd
05.2015 - 02.2017
Intermediate -
SMT Kamalabai Comp PU College, Bangalore University
SSLC - undefined
Vijaya Bharathi public school, Karnataka State Board
B.B.M(Bachelor of business management) -
Goodwills Christian College For Women, Bangalore University
Similar Profiles
Pinaki KaruriPinaki Karuri
Product Manager at Cognizant Technologies SolutionsProduct Manager at Cognizant Technologies Solutions
Paul John La PeniaPaul John La Penia
Inventory Analyst at Cognizant Technologies SolutionsInventory Analyst at Cognizant Technologies Solutions
Vanessa GuevaraVanessa Guevara
Team Lead at Cognizant Technologies SolutionsTeam Lead at Cognizant Technologies Solutions