Priya Kumari
Los Angeles ,CA
Summary
Dynamic Quality Analyst with a proven track record at Radical Minds, excelling in call and email quality auditing. Leveraged strong communication and problem-solving skills to enhance service standards and ensure SLA compliance. Proficient in GDS tools, delivering exceptional B2B and B2C travel booking experiences while managing complex itineraries effectively.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Radical Minds
03.2021 - 01.2022
Audited customer service calls and emails to evaluate communication quality, accuracy, and SLA compliance. Provided feedback to improve service standards, soft skills, and process adherence.
Travel Consultant
Egencia
12.2016 - 11.2019
Managed end-to-end B2B travel bookings for Capgemini employees, principals, and partners, including flights and hotels. Handled complex corporate itineraries through Egencia and GDS systems, ensuring accuracy, policy compliance, and timely service delivery.
Senior Travel Advisor
IEnergizer
12.2015 - 12.2016
Handled domestic B2C travel bookings using Amadeus GDS. Ensured smooth customer service within SLA targets for response and resolution. Managed cancellations, refunds, and escalations with strong communication and accuracy.
Education
Bachelor of Arts - Arts
Kalinga University
Delhi 06.2017
Skills
- Customer Service & Travel Booking (B2B/B2C)
- GDS Tools – Amadeus, Egencia
- Call & Email Quality Auditing, SLA Management
- Strong Communication & Problem-Solving Skills
Timeline
Quality Analyst
Radical Minds
03.2021 - 01.2022
Travel Consultant
Egencia
12.2016 - 11.2019
Senior Travel Advisor
IEnergizer
12.2015 - 12.2016
Bachelor of Arts - Arts
Kalinga University