Priya Lakamana

I am a flexible individual with experience in social media marketing and a background in technical support engineering and Microsoft solutions consulting. I provide a special combination of abilities to promote innovation and business success. I was a technical support specialist for Microsoft internal products at Infosys, where I used my expertise in Dynamics CRM, M365 consulting, and Azure data management to great effect. In addition, I helped small companies improve their online presence by managing their Instagram retail profiles and helping them with creative social media marketing campaigns.

Primary Accountabilities:

1. Technical Support and Solutions Consulting: Offered thorough technical support for internal Microsoft products, with a focus on Dynamics CRM solutions, Azure data management, and M365 consulting.

2. Client Relationship Management: Cultivated strong relationships with Microsoft as a major client, ensuring alignment of services with their needs and objectives, while also offering personalized support and solutions.

3. Azure Data Management: Utilized expertise in Azure data services to optimize data storage, processing, and analytics, empowering clients with robust data solutions tailored to their business requirements.

4. M365 Consultancy: Advised clients on maximizing the potential of Microsoft 365 suite, offering strategic insights and solutions for productivity enhancement, collaboration facilitation, and security improvement.

5. Dynamics CRM Implementation: Led the implementation and customization of Dynamics CRM solutions for clients, streamlining workflows and enhancing customer relationship management processes.

6. Social Media Marketing: Managed Instagram retail pages for multiple clients and small businesses, developing and executing social media marketing strategies to increase brand awareness, engagement, and sales.

7. Content Creation and Community Management: Created engaging content, including posts, stories, and ads, to attract and retain followers, while also fostering meaningful interactions and building a loyal online community.