PRIYADA MOHAN
Summary
Salesforce Certified Developer with 8+ years of experience delivering enterprise-level CRM solutions for public and private sector clients. Expert in designing scalable, secure Salesforce applications using Apex, LWC, OmniStudio, and Visualforce. Adept at translating complex business requirements into innovative solutions that enhance efficiency, automation, and user engagement. Proven success leading end-to-end implementations across Service Cloud, Sales Cloud, Marketing Cloud & Experience Cloud, improving business processes, compliance, and decision-making for federal clients.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Salesforce Developer
Huron Consulting Group Inc.
02.2026 - Current
- Conducted regular system audits to identify and address compliance gaps with DOJ standards.
- Implemented data validation processes within Salesforce to enhance accuracy and reliability of user inputs.
- Created and maintained detailed technical documentation for custom solutions and system configurations.
- Provided ongoing support and troubleshooting for Salesforce applications, improving user satisfaction by resolving issues promptly.
Senior Salesforce Developer
Department of Justice (IBM)
10.2024 - 08.2025
- Partnered with business owners and SMEs to modernize legacy workflows, improving user efficiency by 40% through automation and UI redesign.
- Built scalable OmniStudio components for secure data exchange across systems, ensuring compliance with DOJ security protocols.
- Developed custom Apex classes, Flows, and Lightning Web Components for case management and self-service functionality.
- Strengthened Service Cloud configurations and optimized data handling for improved performance and maintainability.
- Developed and optimized Marketing Cloud Journeys, Automations, and CloudPages for federal engagement programs.
- Created leadership-level reports and dashboards in CRM Analytics to track case processing KPIs.
- Collaborated with stakeholders to refine reporting requirements and ensure actionable insights.
Sr. Salesforce Implementation Specialist
Accenture Federal Services
12.2019 - 08.2024
- Delivered Salesforce implementations across DHS, TSA, DOE, NASA, and VA, enhancing case handling, workflow automation, and data visibility.
- Designed OmniStudio and LWC solutions that improved user experience and data accuracy across multiple portals.
- Integrated Salesforce CRM objects with Salesforce Marketing Cloud to support automated communication journeys for DOJ internal and external users.
- Reduced manual workload by automating repetitive approval and tracking processes, resulting in a 35% gain in productivity.
- Collaborated with cross-functional teams using Agile methodology and deployed code via Copado and GitHub pipelines.
- Recognized with NASA Group Achievement Award for Salesforce-based Contact Tracking and Tracing system.
Salesforce Developer
Blue Cross Blue Shield
09.2018 - 10.2019
- Customized Service Cloud for healthcare process automation, optimizing claims tracking and approval lifecycles.
- Customized Service Cloud for healthcare automation and reporting improvements.
- Developed Apex triggers, Visualforce pages, and LWC enhancements aligned with evolving business needs.
- Delivered end-user training and improved adoption by introducing intuitive page layouts and guided UI flows.
- Developed dashboards to track claims lifecycle, reducing approval delays.
Application Developer
Bank of America
07.2017 - 03.2018
- Built HR management systems using C#, ASP.NET, and SQL Server, improving data accuracy and workflow efficiency.
- Developed stored procedures and backend logic for secure and optimized data handling.
- Collaborated with IT teams to modernize legacy .NET applications, improving performance and scalability.
Education
Bachelors -
Information Technology
Skills
- Apex
- LWC
- Aura
- Visualforce
- OmniStudio
- OmniScripts
- FlexCards
- DataRaptors
- Integration Procedures
- REST APIs
- SOAP APIs
- Platform Events
- Named Credentials
- Salesforce Connect
- External Services
- SFDX CLI
- GitHub
- Copado
- VS Code
- JIRA
- Agile
- Scrum
- Service Cloud
- Sales Cloud
- Experience Cloud
- NET
- C#
- ASPNET
- SQL Server
Certification
- Salesforce Administrator (ADM-201), 2019-12-01
- Platform App Builder, 2023-07-01
- OmniStudio Consultant, 2023-07-01
- Platform Developer I, 2025-08-01
- Salesforce Advanced Administrator, 2025-08-01
Timeline
Sr. Salesforce Developer
Huron Consulting Group Inc.
02.2026 - Current
Senior Salesforce Developer
Department of Justice (IBM)
10.2024 - 08.2025
Sr. Salesforce Implementation Specialist
Accenture Federal Services
12.2019 - 08.2024
Salesforce Developer
Blue Cross Blue Shield
09.2018 - 10.2019
Application Developer
Bank of America
07.2017 - 03.2018
Bachelors -
Information Technology
Clearance
Public Trust Clearance
Degree
Bachelors in Information Technology
Personal Information
- Title: Sr. Salesforce Developer
- Visa Status: US Citizen