PRIYA NAIR
Ellicott City,Maryland
Summary
Goal-oriented and results-driven Senior Product Manager with over five years of experience leading cross-functional IT teams to deliver innovative products that meet customer needs and drive business growth. Adept at developing strategic product roadmaps, conducting market research, and translating insights into actionable plans. Proven track record of successfully launching products and optimizing their lifecycle through data-driven decision-making. Strong leadership and communication skills and a passion for delivering exceptional user experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Manager
SOFTRAMS
01.2020 - Current
- Leadership in Software Redesign: Spearheaded the redesign of a 20-year-old software the Plan Benefit Package, introducing transformative changes and optimizing functionality
- Championed Business Stakeholder Alignment: Spearheaded seamless connections between business stakeholders and development Scrum teams, ensuring a harmonious flow of information in both directions
- Strategic Solution Delivery Management: Directed the successful implementation of the PDPFS module, achieving a remarkable 67% reduction in processing time for 2.4 billion Part D files (from three days to one day)
- Collaborative Product Vision Definition: Collaborated with business stakeholders and the data warehouse/business intelligence development teams to define and prioritize the Product Vision and Features
- This strategic alignment maximized the value delivered to internal business partners
- Informed Decision-Making: Maintained a deep understanding of business objectives and priorities, empowering strategic decision-making
- Leveraged domain knowledge and subject matter expertise to deliver informed solutions
- Agile Application of Lean Principles: Applied Lean and Agile principles to deliver cutting-edge business intelligence, reporting, and analytic solutions
- Enabled incremental feature development, minimizing time-to-market, and maximizing product impact
- Proactive Stakeholder Engagement: Actively engaged with stakeholders, ensuring their expectations were not only met but exceeded
- Effectively communicated the product/feature vision, reinforcing alignment with organizational goals
- Cross-Functional Collaboration: Led cross-functional teams, fostering collaboration between various departments, including data warehouse, DevOps, and UX
- Strengthened teamwork to achieve key product goals
- Strategic Roadmap Development: Synthesized comprehensive product roadmaps, guiding the creation of innovative products aligned with organizational objectives.
Lead Business Analyst
SOFTRAMS
01.2018 - 01.2020
- Fostered robust relationships with project managers, developers, designers, product owners, QA testers, and stakeholders throughout the SDLC cycle, from idea to delivery
- Conducted sprint ceremonies like daily stand-ups, planning, demos, and retrospectives effectively
- Collaborated with Systems Engineers for effective evaluation of technical solutions' impact
- Documented business, functional, technical, and non-technical requirements comprehensively
- Developed user guides and essential technical documentation for end users and modules
- Crafted user stories, requirement docs via detailed user research, usability testing
- Monitored contractual requirements against technical designs diligently
- Orchestrated successful user acceptance testing for all applications.
Pharmacy Manager
CVS PHARMACY
01.2010 - 01.2018
- Supervised a dynamic, dedicated team of 4 pharmacists and 15 pharmacy technicians, successfully filling over 2,500 prescriptions weekly with accuracy
- Communicated efficiently with administration, managing resources like staffing and succession planning, prioritizing department needs, and implementing required changes
- Prepared detailed comprehensive reports and coordinated strategic partnerships that drove continuous improvement in profit, sales, and service
- Ensured compliance with policies via diligent management of daily pharmacy operations
- Assigned drug-related tasks to expert teams for quality patient care efficiently
- Recruited and trained top teams, enhancing productivity and service excellence
- Organized staff timetables for prompt fulfillment of all customer needs.
Education
Master of Business Administration - Marketing and Human Resources
University of Mumbai
Doctorate - Pharmaceutical Sciences
University of Mumbai
Skills
- Product Roadmaps
- Teamwork and Collaboration
- Roadmap Development
- Product Management
- Client Communication
- Human-Centered Design
- Resource Management
- Agile Methodologies
Certification
- Project Management Professional (PMP)
- Project Management Professional
- State of Maryland Pharmacy License
- Certified Scrum Master (CSM)
- Certified Scrum Master
- SAFE PO/PM certification
- PMP
Timeline
Product Manager
SOFTRAMS
01.2020 - Current
Lead Business Analyst
SOFTRAMS
01.2018 - 01.2020
Pharmacy Manager
CVS PHARMACY
01.2010 - 01.2018
Master of Business Administration - Marketing and Human Resources
University of Mumbai
Doctorate - Pharmaceutical Sciences
University of Mumbai
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