Priya Patel
Yuma,AZ
Summary
To obtain a position where I can prove my hard-working ability and contribute to the growth of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
System Installer ( Remote)
Wyntham Hotels
03.2023 - 12.2023
- Uninstall Synxis SPM and install SPH
- Installed two sites system in one day and provide live support on the day and the next day
- Used Office 365, Kronos, Outlook, Okta and Beyond trust
- Completed troubleshooting of malfunctions and diagnosed issues.
- Supported customer satisfaction, providing detailed instructions and demonstrations on proper system operation.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
Desk Clerk/Head housekeeper/Administrator
Comfort Suites
01.2020 - 12.2022
- Checked in and out hotel guests on the Choice Advantage/Synxis System
- Order supplies, prepare payroll hours, answer phone calls, and take reservations
- Develop communication with hotel/motel vendors and suppliers
- Establish communication with customers to satisfy their needs
- Assisted General Manager in paperwork
- Handled breakfast while working at front desk
- Inspected and evaluated physical condition of rooms daily
- Scheduled, trained, and supervised ALL HOUSEKEEPING personnel.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Contributed to overall hotel success by promoting additional services such as restaurant bookings, spa appointments, or local tours to guests during their stay.
Desk Clerk/Head housekeeper/Administrator
Super 8 Hotel
01.2009 - 01.2020
- Checked in and out hotel guests on the Choice Advantage/Synxis System
- Order supplies, prepare payroll hours, answer phone calls, and take reservations
- Develop communication with hotel/motel vendors and suppliers
- Establish communication with customers to satisfy their needs
- Assisted General Manager in paperwork
- Handled breakfast while working at front desk
- Inspected and evaluated physical condition of rooms daily
- Scheduled, trained, and supervised ALL HOUSEKEEPING personnel.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Retail Sales Associate
Macy's
01.2005 - 01.2009
- Sold designer clothes/footwear to daily customers
- Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Ticket, arrange and display merchandise to promote sales
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Medical Receptionist
Dr. Richard Hale & Dr. Jeffrey Ratner, Pulmonologists
01.2003 - 01.2005
- Register patients, prepare and file patient charts and records
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Stock and maintain sample medication closet.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Officer Counter Internship
Phoenix Police Department
01.1999 - 01.2002
- Typing of confidential information and forms
- Take pictures and fingerprints of criminals
- Answer phone calls for the Records and Identification Bureau
- Created and maintained a more efficient filing system.
- Addressed public questions, complaints and requests and provided necessary assistance.
Education
Administration and Computer Science Associate -
Phoenix Community College
Phoenix, AZ12.2000
Skills
- Excellent knowledge of Microsoft word, Excel, outlook, Adobe Photo shop and Windows
- Management skills; have managed hotel staff of up to 14 and single handedly ensured smooth operation of the hotel
- Excellent customer service skills
- Tend to take an initiative
- Quick thinking
- Friendly
Timeline
System Installer ( Remote)
Wyntham Hotels
03.2023 - 12.2023
Desk Clerk/Head housekeeper/Administrator
Comfort Suites
01.2020 - 12.2022
Desk Clerk/Head housekeeper/Administrator
Super 8 Hotel
01.2009 - 01.2020
Retail Sales Associate
Macy's
01.2005 - 01.2009
Medical Receptionist
Dr. Richard Hale & Dr. Jeffrey Ratner, Pulmonologists
01.2003 - 01.2005
Officer Counter Internship
Phoenix Police Department
01.1999 - 01.2002
Administration and Computer Science Associate -
Phoenix Community College
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