Priya Pillai
Sr. Project Coordinator
Prosper,TX
Summary
Over 8+ years of experience as a Sr. Project Coordinator/Operations Specialist in Telecom, Retail, and Marketing, delivering high-quality software solutions. Skilled in project management, data analysis, documentation, and troubleshooting. Extensive expertise in database, web, and desktop application testing, and managing vendor systems like PeopleSoft and Beeline. Proficient in IBM Lotus Notes, Outlook, JIRA, Cognos, SQL, Microsoft Office, SharePoint, and Power BI. Strong ability to coordinate and lead meetings, handle financial tracking, reporting, and manage multiple tasks in a dynamic environment. Effective communicator and team player. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
19
19
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Project Coordinator
Ameriprise Financial Services
Minneapois, Minnesota
6 2022 - Current
- Collaborated with the VP of Product and Senior Business Analyst to coordinate projects, ensuring they stay on track and meet established goals
- Served as a liaison between cross-functional teams, facilitating communication and ensuring everyone is informed and aligned
- Maintained and updated project documentation, including project plans, status reports, and meeting minutes, and presentations to provide clear visibility into project progress
- Assisted in resource allocation, ensuring that team members have necessary resources and support to meet project deadlines
- Scheduled and organized project meetings, including kick-off meetings, status updates, and post-project evaluations
- Adhered to budget by monitoring expenses and implementing cost-saving measures
- Managed project-related paperwork by ensuring all necessary materials are current, properly filed and stored
- Provided regular project status updates to the VP of Product, Senior Business Analyst, and other stakeholders, highlighting achievements, challenges, and milestones
- Collaborated with quality assurance teams to ensure project deliverables meet established quality standards
- Worked on Money Movement within projects as and when requested by stakeholders or Project Owners
- Participated in Weekly Steering Committee meeting, monthly PMO Staff Meeting, Weekly, I&A BAU touch base meetings, BAU Status Pipeline meeting and took notes as desired
- Generated the Month end Actuals in Project Management Actuals Workbook for all the BAU projects for both I&A creating one for each month, updating the Financial Master Book and Governance Log with all the actuals for the tasks billed for the month
- Published Monthly Forecasts and Monthly actuals on the SharePoint
- Prepared interim reports on the status of projects and provided regular updates to management on project's progress
- Attended assigned project meetings, collected, and cascaded all relevant and important information
- Shadowed a Project from Scratch and acted as a backup for the Project Owner as required by facilitating the meeting with the Cross-commit team, Product owners, Service & Applications Team, Technical team to get an update or status of the Project
- Accountable for project communications, risk assessment and escalating critical issues to project owners/sponsor
- Always provided proactive project communication to project owners
- Maintained a RAIDQ for tracking Risks, Issues, Assumptions, and any other change management that occurs in the Project
- Maintained and inventory of project management tools, templates and documents that may be useful for future projects
- Validated the forecasts entry by the Project Owners and in case of any discrepancies tracked them until closure and published it
- Monthly reporting and variance analysis of actual vs
- Forecast
- Documented new processes as getting trained and published it to the Share Point for future reference for the team
- Sent out the IRB Deck slides for approval from all the Senior Level Leaders and decked it up for the Steering Committee Meeting
- Worked closely with Project Managers, Cross Commit Teams, RVS Tech Team, RVS Docs Team and Service Team to manage and complete all activities and deliverables for assigned projects, at times through coordination
- Supported Project/Program Managers in the planning, scheduling, and tracking of project timelines, resources, milestones, and deliverables using program/project management tools and best practices
- Troubleshot and found a solution on ad hoc requests that came in from different cross-commit teams
- Updated the Data Store to get the newly added tasks reflect in the I&A Governance Log File
- Gathered Business validation tasks, monitored and followed up on requests in a timely manner to ensure the project is running on schedule and installation is on track
- Pursued trainings and certifications to meet company standards and to meet the role requirements
- Responsible for data migration from old database system to new system
- Coordinated and managed multiple projects simultaneously ensuring timely and successful completion.
Project Coordinator
BI Worldwide
Minneapois, Minnesota
08.2020 - 06.2022
- Served as the points of contact for providing basic IFS security access for the new joiners and worked on any request change for the existing employees
- Participated in daily Scrum standup meetings
- Worked closely with Project Managers, E-commerce Managers, Database team, Network, or Internet team to manage and complete all activities and deliverables for assigned projects, at times through coordination of cross-functional teams
- Worked with different departments to transfer data safely
- Worked on onboarding new suppliers, creating ftp accounts for them and communicated with the suppliers by exchanging appropriate information to initiate the testing process
- Daily monitored and reported the failure of PO file generation
- Handled EDI files right from creating test 850 PO file, sending an Acknowledgement 997, and working on handling the 856 (Shipment Notification) and 810 (Invoice) files
- Troubleshot and found a solution for the failed EDI files
- Used SQL frequently to investigate any failed invoices or any files received from suppliers
- Completed and maintained documentation of system procedures
- Worked closely on any client issues or concerns
- Worked closely on Vendor Management system - Peoplesoft, Order Management to create Orders, worked on setting up products for new supplier as part of the testing phase in PRE and PRD environment
- Continuously followed up with the new suppliers to bring them live with EDI or with the normal text format
- Provided appropriate specifications and guidance to all the suppliers while setting them up to Edi or moving existing suppliers to EDI
- Performed research required to update/develop documentation
- Published documentation to the company intranet
- Handled EDI Support and managed the CAP requests as and when the requests came in and made sure the requests were closed before the deadline was met
- Collaborated with different teams to work towards goals.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
Project Coordinator/Customer Technology Specialist
BI Worldwide
Minneapolis, MN
08.2014 - 08.2020
- Served as a point of Contact for the majority of the coalition Marketing group
- Participated in project/product meetings, tracking, and analysis
- Worked closely with Product Managers to manage and complete all activities and deliverables for assigned projects, at times through coordination of cross-functional teams
- Worked with different departments to transfer data safely
- Executed projects supporting defined Marketing strategies and tactical plans, from both a product and project perspective
- Completed the ongoing operational tasks for projects, including but not limited to project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting
- Ensured the timely receipt and processing of all customer data and downstream application updates
- Used SQL frequently to run ad-hoc reporting requests and research client questions and processing issues
- Communicated with the Business Analyst, Project Managers, and Account Managers, Technical team on program status, issues, and changes
- Completed and maintained documentation of system procedures
- Provided training to Customer Contact Center and Process Team on program rules and application functionality
- Troubleshot production data or site functionality issues
- Responsible for creating Test Plans, test cases as part of Testing
- Executed test cases to get the functionality and Regression tests completed for all the environments
- Multi-tasked and adapted to changing priorities and assignments
- Performed research required to update/develop documentation
- Updated existing and created new documentation
- Published documentation to the company intranet
- Mentored less experienced team members, especially new hires
- Tracked task assignments or documentation projects and reported status
- Generated Weekly/Monthly Billing Reports, Web Stats Reports, Enrollment Reports, and other specific Reports for all four coalition groups
- Set up Storyboards and Banner ads on an ad hoc basis as per client requests
- Set up Surveys in Opinio, worked on the survey results on closure and matching it to our database and sending the matched results to the Coalition Manager
- Worked on customized tasks for specific clients/sponsors as assigned by the Project Managers/Director
- Responsible for sending out huge email blasts and e-newsletters for the targeted audience as per the directions by the client
- Performed QA and UAT testing of new development and change requests.
- Kept projects on schedule by managing deadlines and adjusting workflows
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events
Project Coordinator
Tata Consultancy Services
Minneapolis, Minnesota
06.2013 - 12.2013
- Gathered Business Requirements and Developed Test Plans/Test Strategies for test execution
- Created Requirement Traceability Matrix for test coverage of the requirements
- Communicated with Business Analysts updating the status of the project and the issues and changes
- Worked closely with the Project Managers for timely delivery, resource allocations, risk mitigations, ensuring the process and product quality
- Acted as a Subject Matter Expert in the Group and was responsible for knowledge management/knowledge transition for on-boarding new members in the team
- Prepared Weekly Status Reports and Daily Status Reports along with Conducting Defect Review meetings with the Business Analysts, Project Managers, and stakeholders of respective projects
- Contributed to the Check Tracker Tool project by gathering business data, managing resource allocation, publishing reports, creating appropriate decks, setting up meetings, taking minutes of meetings, logging and maintaining Risk Registers, and improving program and service quality
- Generated Reports in Beeline Vendor Management System to keep track of defaulters for Fixed Bid and Time and Material projects
- Maintained a log for discrepancies identified in invoices and reached out to the concerned officials for the same
- Executed test cases for verifying that the retrieved reports are matched with uploaded master data
- Consistently maintained accuracy in figures and amounts such as discounts
- Helped the development team with the documentation process
- Worked on requirements to create test cases, test execution, and defect mapping and tracking in Quality Center for regression testing
- Mentored team members to understand the functionality of the tool that needed to be tested.
HR Recruiter
CS Solutions Inc.
Minneapolis, Minnesota
04.2013 - 06.2013
- Established recruiting requirements by studying organization plans and objectives, meeting with managers to discuss needs
- Determined applicant requirements by studying job description and job qualifications
- Attracted applicants by placing job advertisements, contacting recruiters using newsgroups and job sites
- Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
- Evaluated applicants by discussing job requirements and applicant qualifications with managers, interviewing applicants on consistent set of qualifications.
- Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
Quality Assurance Test Analyst
Wipro Technologies
Chennai, Tamil Nadu
08.2005 - 09.2006
- Gathered Business Requirements and Developed Test Plans/Test Strategies for test execution
- Defined and executed test cases and analyzed bugs
- Performed functionality testing and Bug Tracking
- Prepared Checklists, Status Reports, and Test Metrics
- Contributed to the Estimate to Complete Data Entry (EDE) project by interacting directly with the business users for the requirements, creating functional and regression test cases, helping the development team with documentation, performing functional and regression testing of the application, logging defects in Test Director, participating in defect status meetings, and comparing the final reports generated by the EDE application with the reports generated by the legacy team.
Education
MBA - Human Resource Management
Annamalai University
Chennai, Tamil Nadu 09.2006 - 05.2009
Bachelor of Science - Information Technology
Mumbai University
Mumbai 06.2002 - 05.2005
Skills
Project Management Tool - JIRA, MS Excel, Gitlab
Databases - Oracle 9i, SQL Server
Report Management Tool - Cognos, Strong Mail, PRIME, Google Analytics, PeopleSoft, MS Project, Power BI
Computer Languages- SQL Scripting, HTML, Excel Macros, Notepad
Certificationseducation
- CSM - Certified Scrum Master from Scrum Alliance.
- MBA - Master's in Human Resource Management from Annamalai University.
- B Sc. - Bachelor's in Information Technology from Mumbai University.
Volunteer Experience
- Hennepin County Library at Edina, MN, Arrange and check books, CD's and periodicals on shelves to make sure they are in order as per the codes mentioned on each., To make a Report of Damaged books to the supervisor.
- Scott County Library at Savage, MN, Work on the Send-Out Lists - collect the books from different categories according to the list provided by analyzing and understanding codes on each book., Keep the books ready for dispatch., Make a note of Books/CD's/Periodicals if unavailable., Arrange and check Books, CD's and periodicals on shelves to make sure they are in ascending order based on the codes on each book., Report the Damaged books to the supervisor.
- Minnesota Malayalee Association (MMA), MN, Serving as a member of MITHRA Team a wing of MMA, Organizing events (charity driven/fun) for interested women in this forum/group, socializing, collaborating with women entrepreneurs in the community, and uplift small women owned business to the community., Serve as the point of contact for all the concerns/questions.
Timeline
Project Coordinator
BI Worldwide
08.2020 - 06.2022
Project Coordinator/Customer Technology Specialist
BI Worldwide
08.2014 - 08.2020
Project Coordinator
Tata Consultancy Services
06.2013 - 12.2013
HR Recruiter
CS Solutions Inc.
04.2013 - 06.2013
MBA - Human Resource Management
Annamalai University
09.2006 - 05.2009
Quality Assurance Test Analyst
Wipro Technologies
08.2005 - 09.2006
Bachelor of Science - Information Technology
Mumbai University
06.2002 - 05.2005
Sr. Project Coordinator
Ameriprise Financial Services
6 2022 - Current
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