To be a valuable asset to an organization that provides me with opportunities to exhibit and enhance my skills and capabilities.
A procurement professional with comprehensive understanding of vendor management and supply chain optimization. Known for effectively negotiating with suppliers and ensuring timely delivery of quality materials. Valued for collaborative team efforts and adaptability to changing business needs.
Overview
27
27
years of professional experience
Work History
HR & Administrative & Purchasing Manager
Carnegie Pharmaceuticals
10.2021 - Current
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Streamlined procurement processes for increased efficiency and reduced purchasing lead times.
Reduced supply chain risks by diversifying the supplier base and implementing contingency plans.
Improved supplier lead times through collaborative forecasting efforts.
Performed monthly reconciliation of open purchasing orders.
Negotiated pricing and terms with vendors to secure best value for company.
Hired and trained purchasing staff to improve effectiveness of purchasing operations.
Managed the onboarding process, providing new hires with necessary tools for success from day one.
Maintained "open door" policy to encourage employee communications and resolution of issues.
Ensured compliance with all relevant labor laws, protecting both employees'' rights and the organization''s interests.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Educated employees on company policy and kept employee handbook current.
Facilitated meetings among various departments to address challenges or issues affecting the organization''s goals.
Led, directed, managed and mentored administrative staff members.
Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
Senior Associate - Payoff
Ocwen Financial Solutions
04.2006 - 02.2008
Job involves approval of loans to be paid off
Reviewed loans that are high risk and needs additional processing
Promoted to Senior within 6 months of joining
Trained and supported new team members, maintaining culture of collaboration.
Managed data and correspondence to secure information across complex landscapes of organizational departments.
Senior Customer Support Executive
Sutherland Global Services, India
06.2004 - 02.2006
Cross examining the Transaction monitoring done by Quality Analysts.
Generating consolidated analysis reports for the Program.
Driving the Customer Service Executives to achieve COPC metrics (Program Specific) COPC-Customer Operations Performance Center.
Transaction monitoring – Remote monitoring and providing feedback to the agents.
Process Check – Side by side monitoring and evaluate the agents based on the performance on calls.
Consolidating Quality Reports and sending them to the client
Motivating the agents to attain the required sales target and coaching them in areas where they lack to reach the required day-to-day goals.
Lead for the Audit team, which takes care of the auditing of the process.
Executive in Quality Team in maintaining quality in the calls and monitoring the calls of the agents.
Operations Manager
SSI Ltd., India
06.2000 - 05.2004
Management of the complete functional level in the center in terms of sales and recruitment
Quality maintenance, monitoring the center's performance and reporting to the higher management, and suggesting improvements in the center's development.
Joined as an executive and promoted as a manager based on the performance.
Involves targets in terms of revenue generation through corporate projects done.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Analyzed and reported on key performance metrics to senior management.
Administrative Executive
Microcode Systems Pvt Ltd., India
05.1998 - 05.2000
Job involves day-to-day administration of the students joining hardware courses, maintaining a record, and reporting to the operations manager.
Involves targets in terms of revenue generation and corporate contacts.
Education
Diploma course - Computers
NIIT
01.2000
B.Sc. - Chemistry
Madras Christian College
01.1998
Skills
Microsoft Word, Excel, Access, PowerPoint, Outlook
Microsoft Windows
Purchase order management
Supply chain management
Financial administration
Strategic sourcing
Procurement process improvement
Operations management
Supply chain optimization
HR policies and procedures
Employee relations
Performance management
Organizational development
Accomplishments
Secured laurels for the college in various inter-collegiate symposia.
Won the championship in badminton and tennikoit in various inter-collegiate tournaments
Was the class representative and women representative in the college
Successfully organized various symposia at college
PROFILE
3 +years of experience in Purchasing/procurement and general operations and Human resource administration.
7+ years of experience in General Operation and Administration
2 +years of experience in Payoff loan processing and approval services
Roles played include Purchasing Manager/ Operations Manager ,Customer Support Executive, and Administration Executive.
Excellent interpersonal skills, ability to work well with others, in both supervisory or support staff roles.
Extensive experience in servicing customers, both in-person and by telephone
Superior communications skills in dealing with customers, co-workers, and employees. Strong verbal and written skills.
Good analytical skills
Quick learner, proactive, result-oriented, team player