Priya Ramkumar
Jamaica,NY
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Prominis Medical Services
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor..
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Assistant
Mount Sinai
05.2021 - 08.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
Team Coordinator
Unique Wood Floors & Supplies
11.2017 - 01.2021
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Managed team workload to reach targets for specific tasks.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Associate of Applied Science - Business With A Concentration On Healthcare
DeVry University
Downers Grove, IL11.2024
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Insurance Verification
- EMR / EHR
- Customer Service
- Problem-Solving
- Time Management
- Organization and Time Management
- Calendar and Appointment Management
- Epic Systems
- BLS Certified
- Pharmacy Correspondence
- Computer Proficiency
- Phlebotomy
Timeline
Medical Receptionist
Prominis Medical Services
08.2023 - Current
Medical Assistant
Mount Sinai
05.2021 - 08.2023
Team Coordinator
Unique Wood Floors & Supplies
11.2017 - 01.2021
Associate of Applied Science - Business With A Concentration On Healthcare
DeVry University
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