Priya Swaminathan

Work History

HCL Technologies

08.2024 - Current

Streamlined data collection processes to ensure timely availability of relevant information for effective demand management.
Implemented best practices in demand management, ensuring consistency and quality in forecasting outputs.
Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
Enabled accurate forecasting and planning by implementing robust demand management processes.

Major Client in Retail Industry

04.2023 - 08.2024

Firmware development, updates and maintenance, troubleshooting and debugging
Upgrading Daisy chains
Managed and resolved RITM tickets efficiently, ensuring timely resolution of IT-related requests and incidents
Prioritized and categorized tickets based on urgency and impact, optimizing response times and service delivery
Collaborated with cross-functional teams to address complex issues and provide effective solutions
Maintained detailed documentation of ticket resolutions and updated knowledge base articles to assist future troubleshooting efforts
Achieved a 98% customer satisfaction rating by providing prompt and effective support for IT requests
Designed and implemented a DSS solution for inventory management, reducing stockouts by 20% and excess inventory

Major Client in Manufacturing Industry

10.2022 - 04.2023

Successfully managed the activation of various electronic circuits, ensuring optimal performance and reliability
Conducted detailed testing and troubleshooting of circuits to identify and resolve any issues before activation
Collaborated with cross-functional teams to design, develop, and implement circuit activation processes
Provided technical support and guidance during the circuit activation phase, ensuring smooth and efficient operations
Documented activation procedures and created comprehensive reports on circuit performance and improvements
Conducted comprehensive financial forecasts and budgeting, providing strategic insights to senior management for decision-making
Utilized advanced financial modeling techniques to predict revenue, expenses, and cash flow, achieving a 95% accuracy rate in forecasts
Analyzed historical financial data to identify trends and developed actionable recommendations for improving financial performance
Collaborated with various departments to gather and validate data, ensuring accuracy and reliability of financial forecasts
Presented financial forecast reports to stakeholders, effectively communicating key findings and recommendations
Utilized Gantt charts to plan, schedule, and monitor project timelines, ensuring all tasks were completed on time and within budget