Priyabrata Mondal
Pune,MH
Summary
Results-driven operations leader with extensive expertise in project management and team leadership. Proven ability to enhance productivity through strategic resource allocation and effective cross-functional collaboration. Skilled in data analysis, client management, and driving operational efficiency. Proficient in MS Office with a focus on seamless communication.
Overview
12
12
years of professional experience
Work History
Deputy Manager - Operations
Atidiv
Pune, MH
07.2023 - Current
- Implemented resource optimization strategies, enhancing productivity.
- Streamlined operations for efficient project execution and improved workflow.
- Facilitated cross-departmental collaboration to improve communication and project outcomes.
- Analyzed requirements to ensure alignment with organizational objectives.
- Documented compliance and quality standards to support operational integrity.
Assistant Manager - Operation & Analytics
Atidiv
Pune, India
04.2022 - 07.2023
- Managed operations for U.S. client and in-house data analytics team, leading 45 associates to ensure alignment with project goals.
- Coordinated cross-team efforts to streamline processes, resulting in improved operational efficiency and increased client satisfaction.
- Oversaw queue management, maintaining adherence to turnaround times and quality standards to consistently meet client expectations.
- Handled ad hoc client projects and resolved escalations effectively.
Team Leader - Analytics/ Team Lead (International)
Atidiv
Pune, India
09.2018 - 04.2022
- Led international language team of 10 languages for US-based client, ensuring effective communication and support.
- Developed and distributed daily, weekly, and monthly business reports to enhance operational visibility.
- Managed workforce planning and billing projections to enhance resource allocation and project efficiency.
- Facilitated employee rating evaluations and incentive distribution to align performance with organizational goals.
Online Business Analyst (Chinese)
Atidiv
Pune, India
06.2016 - 09.2018
- Researched and updated business information for leading US-based online business review site, enhancing content accuracy for Taiwan and Hong Kong markets.
- Analyzed online business processes, identifying opportunities for improvement to enhance user experience.
Language Interpreter (Chinese)
BRG Group
Kharagpur, India
12.2015 - 04.2016
- Provided interpretation and translation for daily onsite training, workflow discussions, and business meetings to ensure clear understanding.
- Collaborated with team members to enhance interpretation processes and client satisfaction.
Service Desk Executive (Chinese)
Wipro Infotech
Mumbai, India
08.2014 - 11.2015
- Resolved service inquiry calls from end users, troubleshooting daily IT problems to ensure timely solutions.
- Monitored and tracked IT mailbox for reported issues, logging them to maintain compliance with SLA standards.
Education
P.G.D.M - Operation Management
MIT School of Distance Management
Pune, IndiaChinese Language Program - Traditional
National ChengChi University
Taipei, TaiwanBA (HONS) - Chinese Language & Culture
Visva Bharati University
West Bengal, IndiaSkills
- Operation Management
- Project Management
- Client Management
- Workforce Management
- People Management
- Business Analysis
- Data Analysis
- Customer Satisfaction
- Strategic Planning
- Cross-Functional Team Leadership
Languages
- English
- Hindi
- Bengali
- Chinese
Accomplishments
- Taiwan MOE Scholarship by Taiwan Government
- TOCFL (Traditional Chinese) Level III in 2014 from Republic of China (Taiwan)
Special Project
NPS Dashboard, Created NPS dashboard in excel to do trend analysis for different clients which helps clients to improve business model.
Timeline
Deputy Manager - Operations
Atidiv
07.2023 - Current
Assistant Manager - Operation & Analytics
Atidiv
04.2022 - 07.2023
Team Leader - Analytics/ Team Lead (International)
Atidiv
09.2018 - 04.2022
Online Business Analyst (Chinese)
Atidiv
06.2016 - 09.2018
Language Interpreter (Chinese)
BRG Group
12.2015 - 04.2016
Service Desk Executive (Chinese)
Wipro Infotech
08.2014 - 11.2015
P.G.D.M - Operation Management
MIT School of Distance Management
Chinese Language Program - Traditional
National ChengChi University
BA (HONS) - Chinese Language & Culture
Visva Bharati University